Ashlyn Santana
Waterbury,CT
Summary
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Overview
17
17
years of professional experience
Work History
Operations Supervisor
CVS Pharmacy
Southington, CT
12.2021 - 11.2025
- Supervised daily operations to ensure efficient workflow and optimal service delivery.
- Trained and mentored staff on company policies and operational procedures.
- Implemented process improvements that enhanced productivity and reduced errors.
- Coordinated inventory management, ensuring stock availability and minimizing waste.
- Monitored compliance with safety regulations and maintained a safe working environment.
- Developed schedules to optimize staff coverage during peak hours for improved customer service.
- Analyzed operational data to identify trends, driving strategic decisions for efficiency enhancements.
- Led cross-functional teams in executing initiatives that aligned with corporate objectives and customer satisfaction goals.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Interceded between employees during arguments and diffused tense situations.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Babysitter
Babysitting
New Britain
06.2020 - 12.2021
- I’ve done babysitting for family members, overnight and during the day.
- Supervised children in age-appropriate activities, ensuring safety and engagement.
- Communicated effectively with parents regarding children's progress and daily activities.
- Managed schedules for multiple families, balancing needs and preferences efficiently.
- Created personalized care plans tailored to individual children's needs and interests.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Hostess/Food Runner/Busser
Chicago sam’s Sports Bar and Grill(Rookies), Cromwell
Cromwell
08.2019 - 03.2020
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Assisted in training new staff on customer service protocols and restaurant operations.
- Monitored dining area to maintain cleanliness and proper organization throughout shifts.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Coordinated reservations and special events to ensure seamless execution.
- Answered customer questions about hours, seating, and menu information.
- Developed strong relationships with regular patrons, fostering loyalty and repeat visits.
- Implemented process improvements for efficient table turnover during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Advised customers about special offerings and menu items to help drive sales.
- Promoted business loyalty by fostering positive customer relationships.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including Front of the house, kitchen and to-go stations.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Assistant to the Owner
EnviroCareSolutions-LLC
New Britain, CT
01.2009 - 01.2020
- My dad ran a commercial cleaning business named Envirocare-solutions, he was the owner of the business in which he cleaned restaurants all over Connecticut and New York as well, I being the heir of the company, started going to work at an early age just observing before I turned 15 and began working alongside him. Stripping/waxing floors, deep cleaning in kitchen area, general restaurant cleaning. Mostly floor and kitchen detailing.
- Maintained cleanliness and organization in various environments, ensuring compliance with safety standards.
- Assisted in training new staff on cleaning protocols and equipment usage.
- Implemented efficient cleaning methods to enhance operational productivity.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
- Visually inspected area for overlooked aspects.
- Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment.
- Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
- Treated stains and damaged areas to restore value.
- Supported sustainability initiatives with eco-friendly cleaning methods and responsible waste management.
- Streamlined cleaning processes for increased efficiency and improved productivity within the team.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Education
Adult Education -
Adult Education
New Britain, CT-
New Britain High School
New Britain, CT2021
Skills
- Customer service
- Communication skills
- Problem solving
- Creative
- Strong work ethic
- People management
- Good teamwork
- Adaptable
- Leader
- Task delegation
- Performance monitoring
- Operations management
- Staff supervision
- Team Training
- Customer relations
- Safety oversight
- Customer relationship development
- Warehouse operations
- Workflow optimization
- Management
- Production
- Inventory coordination
- Project planning
- Compliance management
- Cycle counting
- Delegation
- Customer relationship management
- Risk management
- Operational planning
- Incident reporting
- Support services
- New hire orientation
LANGUAGES
English
Native or Bilingual
Spanish
Limited Working
Timeline
Operations Supervisor
CVS Pharmacy
12.2021 - 11.2025
Babysitter
Babysitting
06.2020 - 12.2021
Hostess/Food Runner/Busser
Chicago sam’s Sports Bar and Grill(Rookies), Cromwell
08.2019 - 03.2020
Assistant to the Owner
EnviroCareSolutions-LLC
01.2009 - 01.2020
Adult Education -
Adult Education
-
New Britain High School