Ashlyn Sappington
Carolina Renaissance Festival
Concord,NC
4
years of professional experience
Dynamic professional with a strong background in customer service and event planning at Firebirds Wood Fired Grill and Bonefish Grill. Proven ability to enhance guest satisfaction and manage high-pressure situations. Skilled in adaptive teaching methods and effective communication, fostering inclusivity and safety as a Rock Climbing Instructor at the Carolina Renaissance Festival.
Work History
Host
10 Months- Greeted and seated guests promptly upon arrival, creating welcoming atmosphere.
- Managed waitlists during peak hours, minimizing guest wait times and enhancing service efficiency.
- Answered phone inquiries and processed reservations efficiently to ensure smooth operations.
- Provided detailed menu information and recommendations, aiding guests in informed decision-making.
- Resolved customer complaints with professionalism and courtesy, preserving guest loyalty.
- Coordinated with kitchen staff to streamline service flow, elevating overall dining experience.
- Maintained cleanliness of lobby area, including regular wiping down of tables and chairs.
Rock Climbing Instructor
3 Years 10 Months- Reduced injury rates by emphasizing proper climbing techniques, body positioning, and risk management strategies.
- Enhanced safety standards through regular equipment inspections prior to each climbing session.
- Enhanced client retention through engaging lesson plans tailored to various skill levels and interests.
- Fostered client relationships by providing personalized feedback on progress and encouraging achievements.
- Promoted inclusivity in climbing community by welcoming individuals from diverse backgrounds, ages, and abilities into instructional programs.
Host
5 Months- Greeted and seated guests promptly upon arrival, enhancing overall customer satisfaction.
- Managed high-pressure situations with composure, coordinating large parties and unexpected events during busy shifts to ensure smooth operations.
- Processed reservations and to-go orders by phone, addressing customer inquiries and providing accurate wait times to improve guest experience.
- Responded to customer inquiries regarding restaurant hours, seating arrangements, and menu options to enhance their dining experience.
- Completed daily side work and opening and closing duties without fail.
- Supported servers by checking on tables and retrieving items for guests, ensuring seamless service.
Education
BBA - Marketing And Communications
Associate of Arts - Interior Design
Skills
Emergency preparedness
Attention to detail
Collaborative teamwork
Team collaboration
Communication skills
Climbing program design
Multitasking
Risk management
Timeline
Host
Bonefish Grill Restaurants
05.2025 - 03.2026Read More
Host
Firebirds Wood Fired Grill
02.2024 - 07.2024Read More
Rock Climbing Instructor
Carolina Renaissance Festival
10.2022 - CurrentRead More
Western Carolina University
BBA from Marketing And Communications
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Central Piedmont Community College
Associate of Arts from Interior Design
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