ASHLYN SHARP
Buffalo,NY
Summary
Motivated worker with exceptional social skills, communication abilities, and customer service background. Dedicated to meeting customer expectations and creating a positive work environment. Consistently recognized for performance and positive interactions with customers.
Overview
4
4
years of professional experience
Work History
Patient Communications Representative
General Physician, PC
Buffalo, NY
01.2026 - Current
- Managed high-volume inbound call flow while serving as liaison between patients, medical providers, and service lines.
- Managed patient appointment scheduling, verified and updated demographic information, and recorded patient interactions accurately in EMR system.
- Reviewed patient calls, assessed urgency, and escalated clinical or administrative concerns for appropriate follow-up.
- Managed coordination across departments to support continuity of care and maintain efficient patient communication.
- Delivered exceptional customer service while maintaining positive, professional patient experience.
Revenue Cycle Specialist
I3 Verticals
Alexandria, LA
12.2023 - 07.2025
- Managed revenue cycle operations to ensure accurate and timely billing claim submission and reimbursement processing.
- Utilized electronic health record systems, billing software, and insurance websites to enter patient information, submit claims, and maintain accurate insurance information.
- Ensured compliance with healthcare regulations, including HIPAA, Medicare/Medicaid guidelines, and applicable commercial policy requirements.
- Collaborated with multiple teams to streamline revenue cycle workflows and support improved operational efficiency.
Barista
Wilderness Coffee Company
Dry Prong, LA
10.2022 - 11.2023
- Prepared custom-made to-order drinks to support sales performance in high-volume, fast-paced environment.
- Ensured compliance with state and federal health and food safety guidelines while delivering excellent customer service.
- Operated POS system to accurately enter orders and process customer payments.
Education
Diploma - Esthetics
Blue Cliff College
Alexandria, LA01.2021
High School Diploma -
Winnfield Senior High School
Winnfield, LA05.2020
Skills
- Excellent Customer Service
- Adaptable and Flexible
- Quick Learner
- Great Communication
- Problem-Solving
- Computer Skills
- Proficient in Microsoft Office (Microsoft Word, PowerPoint, Excel, Etc)
- Experienced with EMR systems (Epic, Medent, Cerner)
Timeline
Patient Communications Representative
General Physician, PC
01.2026 - Current
Revenue Cycle Specialist
I3 Verticals
12.2023 - 07.2025
Barista
Wilderness Coffee Company
10.2022 - 11.2023
Diploma - Esthetics
Blue Cliff College
High School Diploma -
Winnfield Senior High School