Ashlyn Shorter
Roanoke,VA
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling, and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
2
2
years of professional experience
Work History
Shift Manager
Dunkin' Donuts
Roanoke
09.2024 - 09.2026
- Supervised daily operations and ensured compliance with health and safety standards.
- Trained team members on customer service and product knowledge to improve service quality.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Managed inventory levels and restocked supplies to ensure seamless operations.
- Monitored food preparation processes to uphold quality and freshness standards.
- Resolved customer complaints and provided effective solutions to enhance customer satisfaction.
Education
Patrick Henry High School
Roanoke, VASkills
- Inventory management
- Shift scheduling
- Customer service
- Employee training
- Staff training and onboarding
- Conflict resolution
- Quality assurance
- Cash handling
- Transaction management
- Shift leadership
- Performance coaching
- Team building
- Team development
- Staff motivation
- Shift adaptability
- Decision-making
- Time management
- Schedule management
- Relationship building
- Workplace safety
- Policy administration
- Shift checklists
- Verbal and written communication
- Customer service focus
- Verbal and written communication
Timeline
Shift Manager
Dunkin' Donuts
09.2024 - 09.2026
Patrick Henry High School