Ashlynn Downs
Tipton,IA
Summary
Detail-oriented Office Manager with a proven track record in patient records management and billing coordination. Committed to ensuring compliance, optimizing workflows, and delivering exceptional customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Cedar Ridge Dental
Tipton, IA
07.2023 - Current
- Oversaw patient records management, ensuring compliance with HIPAA regulations.
- Maintained accurate patient records using dental management software systems.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Coordinated billing and insurance claims processing, ensuring accuracy and timely submissions.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Processed insurance claims and verified patient coverage effectively.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
Dental Assistant
Cedar Ridge Dental
Tipton, IA
01.2022 - 07.2023
- Conducted inventory management for dental supplies to maintain optimal stock levels.
- Implemented efficient chairside assistance techniques to improve procedure flow.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained accurate patient records using dental practice management software.
Dental Assistant
Hawkeye Family Dental
Iowa City, IA
01.2021 - 12.2021
- Assisted in patient preparation and comfort for dental procedures.
- Managed sterilization of instruments to ensure compliance with safety standards.
- Supported dentist during examinations by providing necessary tools and materials.
- Scheduled appointments and maintained organized patient records efficiently.
- Collaborated with team members to enhance workflow and patient experience.
Front Desk
James Kennedy Aquatic Center
Tipton, IA
02.2018 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Head Lifeguard
James Kennedy Family Aquatic Center
Tipton, IA
02.2018 - 03.2023
- Supervised lifeguard team to ensure safety compliance and effective emergency response protocols.
- Conducted regular training sessions on water safety techniques and rescue operations for staff.
- Implemented operational improvements that enhanced pool maintenance and guest experience.
- Developed staff schedules to optimize coverage during peak hours and events.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
Education
High School Diploma -
Tipton High School
Tipton, IA12-2020
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling and calendar management
Certification
- RDA - Registered Dental Assistant
- First Aid/CPR Certified
Timeline
Office Manager
Cedar Ridge Dental
07.2023 - Current
Dental Assistant
Cedar Ridge Dental
01.2022 - 07.2023
Dental Assistant
Hawkeye Family Dental
01.2021 - 12.2021
Front Desk
James Kennedy Aquatic Center
02.2018 - 03.2023
Head Lifeguard
James Kennedy Family Aquatic Center
02.2018 - 03.2023
High School Diploma -
Tipton High School