Ashlynn Fain
Brevard,NC
Summary
Dynamic Patient Access Representative with a proven track record at Transylvania Regional Hospital, excelling in customer service and conflict resolution. Enhanced patient satisfaction through effective problem-solving and strong empathy, while fostering teamwork and collaboration. Committed to ongoing professional development and adept at managing high-pressure situations with attention to detail. These skills will come useful in customer service environments to ensure customers get the best experience.
Overview
1
1
year of professional experience
Work History
Patient Access Representative
Transylvania Regional Hospital
01.2025 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Learned valuable patient care experience which can be used to grow into other avenues and provide great customer service in other workplaces other than a hospital
Education
High School Diploma -
Brevard High School
Brevard Skills
- Customer service
- Multitasking and organization
- Phone and email etiquette
- Appointment scheduling
- Strong empathy
- Problem-solving
- Team collaboration
- Money handling
- Quality assurance
- Relationship building
- Conflict resolution
- Payment processing
- Friendly and outgoing
- Verbal and written communication
- Attention to detail
- Calm and effective under pressure
Timeline
Patient Access Representative
Transylvania Regional Hospital
01.2025 - Current
High School Diploma -
Brevard High School