ASHLYNNE SCHRIEFER
Summary
Behavioral health professional adept at crisis intervention and service coordination across multidisciplinary teams. Experienced in leveraging Salesforce for accurate documentation and data management, ensuring compliance and quality in high-pressure environments. Aiming to transition into program coordination roles to enhance operational efficiency and support community well-being.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Crisis Counselor (988 Lifeline)
Vibrant Emotional Health
New York, New York
06.2026 - Current
- Provide remote crisis intervention and structured support through the 988 Suicide & Crisis Lifeline, using active listening, risk assessment, de-escalation, safety planning, and resource coordination.
- Provided remote support and interventions for clients in crisis, ensuring immediate assistance and emotional support during critical situations.
- Identify high-risk situations, prioritize competing needs, follow established protocols, and escalate concerns appropriately while maintaining confidentiality and professionalism.
- Document complex client interactions accurately and efficiently in Salesforce, maintaining detailed records while meeting productivity, quality, and compliance expectations.
- Managed client information and tracked interactions in Salesforce to coordinate follow-up needs and ensure continuity of care.
- Facilitated real-time communication and collaboration across remote team using Slack for effective information sharing and coordination.
- Navigate multiple systems and workflows in a fast-paced remote environment while maintaining accuracy, timeliness, and attention to detail.
Family Resource Specialist
Oaklawn Psychiatric Center
Mishawaka, IN
09.2024 - 06.2026
- Managed residential caseload of 12 high-risk youth across mental health and juvenile justice systems, coordinating services and communication among multidisciplinary teams.
- Developed trauma-informed treatment plans aligned with diagnostic evaluations, tracking progress and ensuring follow-through with service providers.
- Facilitated treatment-focused groups using DBT and life-skills training, enhancing client engagement and skill development through structured planning and coordination.
- Coordinated admissions for 30-day diagnostic evaluations through behavioral observations and clear communication of clinical recommendations, facilitating timely access to services.
- Identified barriers and service gaps, communicating concerns to stakeholders and facilitating next steps for stabilization.
- Maintained accurate case documentation and client records, ensuring compliance with billing requirements and exceeding productivity benchmarks.
- Utilized CareLogic, Excel, and Microsoft functions daily to manage case-related data efficiently.
Restaurant Server
Rocky River Tap and Table
Granger, IN
07.2023 - 12.2024
- Managed multiple priorities in high-volume environment, delivering accurate orders and timely service to enhance guest satisfaction.
- Acquired extensive knowledge of diverse dishes and alcoholic beverages on frequently changing menu, enabling informed recommendations to guests.
- Collaborated with team to streamline daily operations and resolve issues efficiently, contributing to a positive dining experience.
Registered Behavior Technician
LOGAN Community Resources, Inc.
South Bend, IN
04.2022 - 08.2023
- Implemented individualized behavior intervention plans and coordinated treatment activities across clinical and community settings to support client goals.
- Conducted daily one-on-one sessions with clients to reinforce and tailor treatment strategies to individual needs.
- Collaborated with BCBA professionals and multidisciplinary teams to ensure treatment fidelity and support continuous assessment of client outcomes.
- Collected and analyzed behavioral data using CentralReach and Excel to monitor client progress and guide treatment adjustments.
- Consistently met productivity requirements through effective time management.
Education
Master of Science - Forensic Psychology
Arizona State University
Tempe, AZ08-2026
Bachelor of Arts - Psychology; Minor: Criminal Justice
Indiana University South Bend
South Bend, IN05-2024
Skills
- Trauma-informed interventions
- Case management
- Risk management
- Remote coordination
- Stakeholder engagement
- Project coordination
- Cross-functional teamwork
- Task management
- Data analysis
- Microsoft functions
- Virtual communication
- Administrative operations
Certification
CPR Certification — American Red Cross | Expires Sep. 2026, CPI Certification — Crisis Prevention Institute | Expires Sep. 2026
RESEARCH & PROJECTS
Religion, Politics, and the Death Penalty — Indiana University South Bend (2024): Designed survey instruments, collected participant data, analyzed results, and presented findings; developed skills in research design, data analysis, project organization, and professional communication.
HONORS & CERTIFICATIONS
AP-LS 2026 Travel Grant Recipient — Arizona State University, Indiana University Dean's List — Fall 2021, Spring 2022, Spring 2023–Fall 2024
Timeline
Crisis Counselor (988 Lifeline)
Vibrant Emotional Health
06.2026 - Current
Family Resource Specialist
Oaklawn Psychiatric Center
09.2024 - 06.2026
Restaurant Server
Rocky River Tap and Table
07.2023 - 12.2024
Registered Behavior Technician
LOGAN Community Resources, Inc.
04.2022 - 08.2023
Master of Science - Forensic Psychology
Arizona State University
Bachelor of Arts - Psychology; Minor: Criminal Justice
Indiana University South Bend