A'Shonte Pate
Lake City,FL
Summary
Dedicated and dependable professional with experience in customer service, healthcare support, patient care, scheduling, documentation, and administrative assistance. Skilled in communication, multitasking, problem-solving, and maintaining confidentiality in fast-paced environments. Experienced working independently, managing responsibilities efficiently, and providing compassionate support to clients and patients. Proficient in data entry, customer relations, medical terminology, CPT/ICD coding knowledge, and remote communication tools. Seeking a remote/work-from-home opportunity where strong organizational and people skills can contribute to company success.
Overview
10
10
years of professional experience
Work History
CNA
Columbia County Senior Services
628 SE Allison Court, Lake City, FL
04.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
CPT
Steady Hand Mobile Phlebotomy
Gainesville, FL
01.2022 - Current
- Collaborated with coding team, ensuring accurate assignment of CPT and ICD codes to medical procedures.
- Leveraged advanced knowledge of medical terminology, CPT codes, and ICD-10 coding to ensure accurate charge entry for a variety of procedures and diagnoses.
- Maintained a high level of expertise in ICD-10-CM, CPT, HCPCS Level II coding systems through ongoing professional development activities.
- Reduced claim denials by accurately coding diagnoses and procedures using ICD-10, CPT, and HCPCS codes.
- Collaborated with medical coders to ensure proper use of CPT, ICD-10, and HCPCS codes for accurate claim submission and compliance with industry standards.
- Maintained up-to-date knowledge on ICD-10-CM/PCS codes as well as CPT-4 procedural codes through ongoing education efforts and certifications renewals when applicable.
- Stayed current on changes in ICD-10-CM/PCS codes as well as CPT-4 procedural codes; consistently applied this knowledge within daily responsibilities.
CNA
Willow Brook Assistant Living
Lake City, FL
05.2022 - 04.2024
- Provide or assist with basic care or support under the direction of onsite licensed nursing staff
- Perform duties such as monitoring of health status, feeding, bathing, dressing, grooming, toileting, or ambulation of patients in a health or nursing facility
- Include medication administration and other health-related tasks
- Includes nursing care attendants, nursing aides, and nursing attendants
- Helping and assisting Elderly with a care plan.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Customer Service Representative
Walmart Supercenter
Lake City, FL
07.2016 - 10.2019
- Receive and disburse money in establishments other than financial institutions
- May use electronic scanners, cash registers, or related equipment
- Process credit or debit card transactions and validate checks.
Customer Service Supervisor
Harvey's
Lake City, FL
04.2014 - 06.2016
- Directly supervise and coordinate activities of sales workers other than retail sales workers
- Perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
Education
Certified Phlebotomist Tech - Medical Assisting
Steady Hand Phlebotomy
Gainesville, FLSkills
- Remote Customer Support
- Data Entry & Documentation
- Microsoft Office & Google Workspace
- HIPPA Compliance
- Scheduling & Calendar Management
- Email & Phone Communication
- Medical Terminology
- CPT & ICD-10 Knowledge
- Problem Solving
- Team Collaboration
- Time Management
- Multitasking
- Patient & Client Relations
- Conflict Resolution
- Communication Skills
- Medication administration
Occupationallicensescertificatesandtraining
Forklift Certified, Present
CNA
CPT
References
- Shadelity Johnson, Manager, Walmart, 407-725-9466
- Teandree McGuire , CNA, Willow Brook, 386-984-5649
- Ryan Brittian, LPN, Willow Brook, 386-984-7670
- Heather Washington, Supervisor, Columbia County Senior Services 386-243-1036
Timeline
CNA
Columbia County Senior Services
04.2024 - Current
CNA
Willow Brook Assistant Living
05.2022 - 04.2024
CPT
Steady Hand Mobile Phlebotomy
01.2022 - Current
Customer Service Representative
Walmart Supercenter
07.2016 - 10.2019
Customer Service Supervisor
Harvey's
04.2014 - 06.2016
Certified Phlebotomist Tech - Medical Assisting
Steady Hand Phlebotomy