Ashot-Serdar Yuzbashian
Fort Myers,Florida
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
5
5
years of professional experience
Work History
Account Manager
FlexMade
09.2021 - 12.2023
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Was in charge of writing procedures for Account Management department
- Communicated with other department regarding accounting, billing, and service delivery to maintain and enhance client satisfaction
- Coordinated with internal teams to facilitate prompt delivery of client projects
- Upsell & Cross-sell
Account Manager
Softwarium
08.2020 - 05.2022
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Communications with the clients
- Immediate technical assistance to the clients with the app.
- Upsell & Cross-sell
- Clients onboarding and presentations
- Monitoring the technical part of the app and fixing issues with it
- Coordinated with internal teams to facilitate prompt delivery of client projects.
Account Manager
Soft-Industry Alliance
10.2018 - 08.2020
- Generated leads via Upwork, LinkedIn and other websites
- Managed accounts of key clients
- Regular check of the current market situation and updates
- Up sell & Cross sell
- Identifying and resolving clients’ dissatisfactions
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Developed and implemented strategies to increase client retention.
- Educated clients on new products or services to increase customer engagement with brand.
Education
Bachelor of Science - Maritime Transportation
Odessa National Maritime Academy
Odessa, Ukraine06.2021
Skills
- Customer Service
- Team & Customer Training
- Lead Generation
- Establishing communication with clients
- Complaint Management
- Database Management
- Account Management
- CRMs: Zendesk, HubSpot, Pipedrive, Trello, etc
- Tech Skills: Jira, SQL, HTML, CSS, Azure, Grafana, etc
- Other tools: Google and Microsoft tools Livechat, Helpdesk, etc
Additional Information
Authorised to work in the U.S.
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Account Manager
FlexMade
09.2021 - 12.2023
Account Manager
Softwarium
08.2020 - 05.2022
Account Manager
Soft-Industry Alliance
10.2018 - 08.2020
Bachelor of Science - Maritime Transportation
Odessa National Maritime Academy
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