Ashpreet Kaur
Burien,WA
Summary
Experienced customer service representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at analyzing and solving problems. Committed to enhancing customer experiences by consistently employing service-oriented behaviors. Recognizes the importance of understanding customer desires and goes above and beyond to provide customized solutions, fostering loyalty in every interaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Lien Animal Clinic
Seattle, WA
04.2023 - Current
- Managed phone calls, records, and client inquiries while performing administrative tasks
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced revenue by identifying and capitalizing on upselling opportunities, providing customers with customized solutions.
- Resolved issues with dissatisfied customers through effective negotiation, resulting in positive client endorsements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Administrative Assistant
Village Concepts
Burien, WA
04.2022 - 04.2023
- Successfully managed calendars, routed phone calls, and performed various clerical tasks to ensure smooth office operations.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Achieved superior attention to detail resulting in advanced writing proficiency.
Call Center Representative
Renewal By Andersen
Seattle, WA
01.2020 - 03.2022
- Optimized workplace productivity by effectively handling inbound and outbound calls, showcasing strong communication skills.
- Demonstrated ability to handle inquiries promptly and efficiently, leading to enhanced customer satisfaction.
- Collaborated with team members to enhance overall team performance, sharing best practices and meeting targets.
- Demonstrated proficiency in multiple software systems, streamlining call navigation and reducing customer hold times.
Education
Minor - Diversity Studies
University of Washington
Bothell, WA06.2024
Bachelor of Arts - Media And Communication Studies
University of Washington
Bothell, WA06.2024
Skills
- Content writing
- Editing
- Photography
- Videography
- Social Media
- Journalism
- Computer skills
- Microsoft Excel
- Client Relations
- Microsoft Outlook
- Administrative Support
- Web analytics
- Analysis skills
- Native Punjabi and Hindi speaker
Awards
- Veterinary Medical Clerk License
- Standard first aid course study
- 7 hours course for HIV/AIDS
- Practical training in sexual harassment awareness
- Bullying prevention and civility in the workplace
- Health insurance portability and accountability act (HIPAA) and OSHA in healthcare facility
Timeline
Customer Service Representative
Lien Animal Clinic
04.2023 - Current
Administrative Assistant
Village Concepts
04.2022 - 04.2023
Call Center Representative
Renewal By Andersen
01.2020 - 03.2022
Minor - Diversity Studies
University of Washington
Bachelor of Arts - Media And Communication Studies
University of Washington