Ashraf Mohammed
Bronx,NY
Summary
Compassionate, patient-oriented, and detail-oriented Pharmacy Technician with extensive experience in accurately preparing, dispensing, and labeling medications. Proficient in prescription processing and inventory management, ensuring efficient and compliant pharmacy operations. Experienced in engaging with patients to address inquiries, and provide timely updates on prescription status. Bringing 11 years of proven success in maintaining precision, fostering strong customer relationships, supporting collaborative team environments, and upholding regulatory standards related to fraud, waste, and abuse prevention. Also, as a pharmacy operational manager with proven expertise in team supervision and operational support. Known for exceptional problem-solving skills and effective staff training, ready to optimize operations and elevate customer service standards.
Overview
11
11
years of professional experience
Work History
Pharmacy Operationa Manager/Assistant Manager
Walgreen Pharmacy
New York, NY
06.2015 - Current
- Supervised daily pharmacy operations and ensured compliance with company policies.
- Managed inventory levels, ensuring medication availability and proper storage conditions.
- Maintained accurate records of prescriptions and patient profiles in pharmacy systems.
- Collaborated with healthcare staff to optimize patient care through medication management.
- Verified that all incoming prescriptions were accurate and complete prior to dispensing them.
- Provided exceptional customer service, and maintained a positive attitude throughout the shift.
- Ensured that staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Resolved customer complaints promptly and professionally.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Managed filing of prescriptions, both electronically and manually.
- Maintained an organized work environment by delegating tasks to staff, as needed.
- Confirmed the accuracy of daily sales reports before submitting them to management for review.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of the pharmacy to avoid cross-contamination.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Communicated effectively with other departments within the organization regarding staffing needs, or operational issues.
- Delegated tasks to employees, and monitored activities and task completion.
- Checked orders for quality and completeness.
- Assisted in the development of operational strategies to ensure efficient, productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas for improvement.
- Coordinated with other departments to ensure a smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with regulatory standards in pharmacy operations daily.
- Utilized pharmacy software for prescription processing and record management.
- Trained new technicians on proper procedures for compounding and dispensing drugs.
- Organized workflow within the pharmacy department by assigning tasks appropriately among staff members.
Education
Associate of Science - Science Education
Borough of Manhattan Community College of The City University of New York
New York, NY06-2019
Bachelor of Science - Pharmaceutical Sciences
York College of The City University of New York
Jamaica, NYSkills
- Drug Inventory Control
- Ordering and Stocking Medications
- Dispensing Medication
- Labeling Prescription
- Recordkeeping and Documentation
- FDA and HIPAA compliance
- Equipment troubleshooting
- Customer service management
- Immunization Administration
- Insurance Biling
- Payment Processing
- Pharmacy law compliance
- Data Entry
- Team Supervision
- Problem-Solving
- Stocking Shelves
- Sales Monitoring
- Recruiting and interviewing
- Budget assistance
- Employee performance evaluation
- Workflow optimization
- Team collaboration
- Drug storage procedures
- Order verification
- Patient confidentiality
- Manual and automated medication dispensing
- Health Insurance Policies
- Schedule oversight
- Performance reviewing
- Recruitment and hiring
- Team motivation
- Customer service and satisfaction
- Employee engagement
- Proper labeling procedures
Timeline
Pharmacy Operationa Manager/Assistant Manager
Walgreen Pharmacy
06.2015 - Current
Associate of Science - Science Education
Borough of Manhattan Community College of The City University of New York
Bachelor of Science - Pharmaceutical Sciences
York College of The City University of New York