Ashron Stewart
Fort Worth,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bridgecrest Financial
Fort Worth, TX
06.2022 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Processed payments and applied to customer balances
- Counseled debtors on payment options and arranged installment agreements
- Maintained high volume of calls and met demands of busy and productive group
- Achieved performance goals on consistent basis
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Used probing techniques to determine debtors' reasons for delinquency
- Used skip tracing and other techniques to locate debtors
- Recorded all information regarding financial status of customers
- Processed payments and contracts on accounts.
Fraud Analyst
CO-OP Financial Services
04.2019 - 06.2022
- Summarized all key information regarding investigation into detailed report for delivery to client
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Contacted customers directly to notify of fraudulent activity and minimize impacts
- Provided exemplary level of customer service to all individuals, including clients and company personnel
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Medical Customer Service Representative
Aetna, A CVS Health
11.2016 - 04.2019
- Delivered excellent customer service, resulting in consistent 5 star customer satisfaction rating
- Described and explained details about over 5MAPD plan options to inform customers and guide purchasing decisions
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Educated customers about billing, payment.
Customer Service Representative
GM, Financial
08.2014 - 11.2016
- Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and canceling services
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Gathered and verified all required customer information for tracking purposes
- Managed high call volume with tact and professionalism
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Recorded all information regarding financial status of customers
- Processed payments and contracts on accounts
- Used probing techniques to determine debtors' reasons for delinquency
- Addressed and resolved customer complaints empathetically and professionally
- Accurately documented, researched and resolved customer service issues
- Defused volatile customer situations calmly and courteously.
Education
High School Diploma -
Dunbar High School
Fort Worth, TX05.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Conflict Resolution
Certification
Property & Casualty
Timeline
Customer Service Representative
Bridgecrest Financial
06.2022 - Current
Fraud Analyst
CO-OP Financial Services
04.2019 - 06.2022
Medical Customer Service Representative
Aetna, A CVS Health
11.2016 - 04.2019
Customer Service Representative
GM, Financial
08.2014 - 11.2016
High School Diploma -
Dunbar High School