Ashtar David
Spring,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Also, motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
LEAD SALES REPRESENTATIVE
Agentology
08.2017 - 09.2018
- Qualified leads for real estate agents within the US and Canada
- Ensured leads had all necessary information and qualifications based on what the respective agent(s) requested before ensuring a month hand-off
- Completing all interactions within a challenging, fast paced environment with every action being extremely time sensitive.
- Kept detailed track of sales and customer information in company system.
- Monitored sales team performance and provided constructive feedback.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
CUSTOMER SERVICE OFFICER
HSBC PLC
01.2011 - 01.2013
- Assisted new and potential customers in opening and setting up new accounts.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Due to the bank’s location, dealt with a lot of high-profile customers who required excellent customer service skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
CUSTOMER SERVICE ASSOCIATE
SEPHORA
11.2009 - 05.2011
- Assisted customers in choosing the correct makeup and skincare that fit their needs and concerns
- Answered queries regarding product formulation and ingredient deck
- Handled shipment and stocking of merchandise
- Performed inventory twice a year on all products throughout the store.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Art - Art History
California State University
Stanislaus, CA05.2022
Skills
- Loyalty Programs
- Sales Floor Organization
- Problem-Solving Techniques
- Client Satisfaction
- Teamwork and Collaboration
- Tactful Conflict Resolution
- Customer Care
- Task Prioritization
- Excellent Written and Verbal Communication
- Positive Customer Engagement
- MS Office Applications
Timeline
LEAD SALES REPRESENTATIVE
Agentology
08.2017 - 09.2018
CUSTOMER SERVICE OFFICER
HSBC PLC
01.2011 - 01.2013
CUSTOMER SERVICE ASSOCIATE
SEPHORA
11.2009 - 05.2011
Bachelor of Art - Art History
California State University