Ashton Broome
Summary
An organized and solutions-driven professional with a strong desire to take on new challenges. Brings exceptional communication and analytical skills to support team success and strategic goals.
Overview
4
4
years of professional experience
Work History
Administrative Specialist
North Carolina Department of Revenue
Greensboro, NC
05.2025 - Current
- Manage 20–30 taxpayer calls daily, resolving complex tax inquiries and escalated cases with precision and professionalism.
- Provide clear and accurate information on financial and tax matters, required forms, and procedures in compliance with state regulations.
- Send official correspondence and required documentation to the correct parties on behalf of taxpayers; confirm identity and data across multiple systems, including DMV databases.
- Navigated the IBM Z/Cloud terminal interface to enter and verify taxpayer data, manage case updates, and respond to public inquiries efficiently.
- Gained hands-on experience using DocQuery for document parsing and OCR integration.
Technical Support Representative
Spectrum
Greensboro, NC
02.2023 - 05.2025
- Handled 30–40 inbound calls daily, supporting customers with billing, internet service, and technical troubleshooting.
- Consistently met performance KPIs in a high-volume, metric-driven environment, while maintaining quality customer support.
- Maintained detailed call logs and case notes to support data accuracy and performance reporting.
- Demonstrated accountability by following through on all necessary customer touchpoints with an appropriate sense of urgency.
- Used a variety of systems (CSG, Masquerade, Telescope, Avaya, and WebEx) to access accounts, document activity, and provide real-time solutions.
Service Desk Representative
Target
Greensboro, NC
10.2021 - 02.2023
- Managed phone lines, directed calls to appropriate departments, and assisted customers with inquiries, and resolved service-related issues.
- Promoted and sold store services and benefits to enhance customer satisfaction and engagement.
- Analyze service requests to identify trends and improve customer experience.
- Counted, verified, and balanced cash drawer contents while reconciling transactions with the point-of-sale (POS) system.
Shift Leader
Walgreens
Greensboro, NC
05.2021 - 12.2021
- Supervised daily operations to ensure smooth workflow and customer service.
- Trained and mentored new team members on store policies and procedures.
- Managed inventory levels, restocking shelves and organizing products efficiently.
- Coordinated shift schedules, ensuring adequate coverage for busy periods.
Education
Bachelor of Arts - Psychology
North Carolina A&T State University
Greensboro, NC12-2020
Skills
- Customer support
- Technical troubleshooting
- High volume phone inquiries
- Customer relationship management
- Interpersonal skills
- Research and analytical skills
- Issue response and resolution
- Confidential document control
- Attention to detail
- Team leadership
- Organizational management
- Record management
- Teamwork and collaboration
- Proficient in Microsoft Word, Excel, PowerPoint, Google Docs, Outlook, Webex, Teams, and Zoom
- Basic understanding of SQL concepts and currently pursuing further training to strengthen knowledge and skill set
Timeline
Administrative Specialist
North Carolina Department of Revenue
05.2025 - Current
Technical Support Representative
Spectrum
02.2023 - 05.2025
Service Desk Representative
Target
10.2021 - 02.2023
Shift Leader
Walgreens
05.2021 - 12.2021
Bachelor of Arts - Psychology
North Carolina A&T State University