Ashton Gaskins
Willis
Summary
Proven customer service expert from New Waverly Feed, adept in maintaining customer satisfaction and loyalty through exceptional service and product knowledge. Skilled in handling high-pressure situations with patience and composure, consistently enhancing customer experiences. Demonstrates reliability and proficiency in retail merchandising, contributing to a positive and efficient shopping environment.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
New Waverly Feed
10.2023 - 05.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
Restaurant Hostess
242 Pub & Grill
01.2022 - 08.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma -
Willis High School
Willis, TX05.2024
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Product Knowledge
- Customer inquiries
- Merchandise Restocking
- Up-selling techniques
- Retail Merchandising
- Product Merchandising
Timeline
Customer Service Cashier
New Waverly Feed
10.2023 - 05.2024
Restaurant Hostess
242 Pub & Grill
01.2022 - 08.2023
High School Diploma -
Willis High School