Ashton Kohler
Bel Air
Summary
Capable bartender/server passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Tips certified.
Overview
9
9
years of professional experience
Work History
Bartender
The Wellwood
Charlestown, MD
11.2023 - 05.2026
- Crafted and served cocktails, ensuring quality and consistency in every drink.
- Managed inventory levels, conducting regular stock checks to minimize waste.
- Trained new staff on bartending techniques and customer service protocols.
- Developed and implemented seasonal drink menus to enhance guest experience.
- Handled cash transactions accurately, ensuring proper end-of-shift reconciliation.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained cleanliness and organization of bar area, adhering to health regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Server
The Wellwood
Charlestown, MD
08.2021 - 05.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Trained and mentored new staff on restaurant protocols and service standards.
- Collaborated with kitchen staff to ensure seamless flow of service during peak hours.
- Handled cash transactions efficiently, maintaining accurate financial records daily.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Barback
The Wellwood
Charlestown, MD
08.2021 - 11.2023
- Trained new staff on bar operations and customer service standards.
- Managed inventory levels, ensuring timely stock replenishment and organization.
- Coordinated with bartenders to streamline drink preparation processes.
- Managed ice supply by consistently monitoring levels during peak hours and refilling as necessary to maintain optimal service speed.
- Provided exceptional customer service by engaging with guests when appropriate, contributing to an enjoyable atmosphere at the establishment.
- Enhanced customer satisfaction by efficiently stocking and maintaining bar inventory.
- Supported bartenders during high-volume shifts, enabling them to serve more customers promptly.
- Assisted in menu creation, offering input on popular drink trends and customer preferences.
- Replaced empty kegs and soda syrups.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Learned how to make wide variety of mixed drinks.
- Delivered food to customers at bar and tables.
Catering Staff Member
The Wellwood
Charlestown, MD
08.2021 - 05.2026
- Provided exceptional customer service during events to enhance guest satisfaction.
- Assisted in setup and breakdown of catering services for various functions.
- Maintained cleanliness and organization of work areas to ensure operational efficiency.
- Collaborated with kitchen staff to coordinate timely food service delivery.
- Oversaw inventory management, ensuring adequate supplies for events and reducing waste.
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
Crew Member
Dunkin' Donuts
Churchville, MD
06.2017 - 08.2021
- Delivered exceptional customer service in fast-paced environment.
- Operated coffee brewing equipment and maintained cleanliness standards.
- Collaborated with team to ensure timely order fulfillment during peak hours.
- Assisted in training new crew members on operational procedures and customer engagement techniques.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Brewed coffee and tea and changed out drink station syrups.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Implemented efficiency improvements in food preparation processes, reducing wait times for customers.
Education
No Degree -
Harford Community College
Bel Air, MDHigh School Diploma -
C Milton Wright
Bel Air, MD06-2020
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Clear and effective communication
- Engaging personality
- Menu memorization
- Food service
- Team training and development
- Beverage preparation
- Changing beer kegs
- Preparing garnishes
- Fast learner
- Creative mixology
Timeline
Bartender
The Wellwood
11.2023 - 05.2026
Server
The Wellwood
08.2021 - 05.2026
Barback
The Wellwood
08.2021 - 11.2023
Catering Staff Member
The Wellwood
08.2021 - 05.2026
Crew Member
Dunkin' Donuts
06.2017 - 08.2021
No Degree -
Harford Community College
High School Diploma -
C Milton Wright