Customer Service Representative
Childs Building Supply, Ace Hardware
03.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Responded to customer requests for products, services, and company information.
