Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashton Ropp

Marysville

Summary

Dynamic Customer Service Representative with proven success at Kroger, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Experienced tutor skilled in motivating students and fostering self-confidence. Expertise in problem resolution and data entry, ensuring efficient and satisfactory outcomes for clients and students alike. My want to help people is what drives me in my studies and the work that I have done in the past and the work that I continue to do in my day to day life.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Kroger
04.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Temporarily assumed managerial responsibilities during leadership vacations, maintaining workflow and addressing staff needs.

Tutor

Federal Work Study
10.2022 - 04.2023
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Education

Bachelor - Social Work

The Ohio State University
Columbus, OH
12-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Relationship building

Timeline

Tutor

Federal Work Study
10.2022 - 04.2023

Customer Service Representative

Kroger
04.2020 - Current

Bachelor - Social Work

The Ohio State University

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