Ashton Simpson
Harrisburg,NC
Summary
Adept at streamlining operations and enhancing team performance, I leveraged employee management and inventory management software skills at Red Moon Marketing to significantly improve productivity. My proactive approach in customer relationship management and regulatory compliance consistently ensured high levels of customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Hiring and Recruiting Manager
Red Moon Marketing
Charlotte, NC
11.2024 - Current
- Drafted job descriptions, postings, and advertisements for open positions.
- Helped with employee transfers and referrals.
- Organized employee directories and updated individual contact information.
- Facilitated the onboarding process by providing new hire orientation sessions.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Coordinated with hiring teams to ensure a smooth transition of new hires into their roles.
- Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
- Scheduled random drug testing for employees to diminish regularity risks.
Warehouse Manager
Red Moon Marketing
Charlotte, NC
04.2024 - Current
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Established and maintained good relations with customers, vendors, and transport companies.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Identified opportunities to reduce cost and improve productivity.
Fleet Manager
Red Moon Marketing
08.2022 - Current
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
- Generated daily reports detailing suggested process improvement initiatives to inform management
Account Coordinator
Red Moon Marketing
04.2022 - 08.2023
- Facilitated weekly status reports, project documentation and client billing.
- Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes and services.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Dealership Inventory Photographer
Hendrick Toyota Concord
03.2021 - 04.2022
- Staged, Captured and edited photos for online inventory.
- Archived photographs on computers and servers.
- Maintained accurate records of all photographs taken, edited, and submitted.
- Ensured proper lighting, angles, and composition for each shot taken.
- Uploaded and stored images in a secure database.
Service Assistant
Hendrick Toyota Concord
03.2021 - 04.2022
- Provided attentive service and proactively assessed customer needs.
- Created Service reports for the Service Director.
- Created contracts for customers getting a rental car.
- Assessed new car deliveries, by writing repair orders and getting them through the service and detail department .
Customer Service Lead
Food Lion
09.2018 - 03.2021
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Handled customer inquiries and complaints in a professional manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
Bachelor of Science - Business Administration
University of North Carolina At Charlotte
Charlotte, NC05.2023
High School Diploma -
Hickory Ridge High School
Harrisburg, NC06.2019
Skills
- Employee Management
- Customer Relationship Management
- Training and education
- MS Office Suite
- Billing Systems
- Expense tracking
- Profit Maximization Techniques
- Regulatory compliance
- Daily Operations Management
- Inventory Management Software
- Calendar and scheduling software
- Scheduling
- Video interviewing
- Background checks
References
References available upon request.
Timeline
Hiring and Recruiting Manager
Red Moon Marketing
11.2024 - Current
Warehouse Manager
Red Moon Marketing
04.2024 - Current
Fleet Manager
Red Moon Marketing
08.2022 - Current
Account Coordinator
Red Moon Marketing
04.2022 - 08.2023
Dealership Inventory Photographer
Hendrick Toyota Concord
03.2021 - 04.2022
Service Assistant
Hendrick Toyota Concord
03.2021 - 04.2022
Customer Service Lead
Food Lion
09.2018 - 03.2021
Bachelor of Science - Business Administration
University of North Carolina At Charlotte
High School Diploma -
Hickory Ridge High School