Ashton Taylor
Cincinnati,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient in using sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Customer Service Representative Agent
Emery Oleochemicals
Cincinnati, OH
03.2022 - Current
- Handle customer inquiries and suggestions courteously and professionally.
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Update account information to maintain customer records.
- Process customer service orders promptly to increase customer satisfaction.
- Participate in team meetings and training sessions to stay informed about product updates and changes.
- Traine new personnel regarding company operations, policies and services.
Customer Service Representative
Divisions Maintenance Group
Newport, KY
12.2019 - 03.2022
- Take inbound customer calls regarding leasing inquiries, hours of operations, and emergency services
- Coordinate maintenance emergency resolutions for Tenants and give live status updates
- Utilize Salesforce to record calls, chats, and email data for each shift.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
General Manager
Yagoot
Mason, OH
07.2014 - 06.2018
- Managed the store and supervised employees during peak hours.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Overnight Merchandise Stocker (Seasonal)
Toys R Us
Cincinnati, OH
09.2009 - 10.2011
- Facilitated seasonal product transitions, ensuring smooth integration of new items into existing displays per company guidelines.
- Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
- Adapted quickly to new product lines or store layout changes, ensuring a seamless transition and minimal disruption to customer shopping
- Accelerated the unloading process through organized handling of delivery trucks and effective teamwork.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
General Manager
The Station
Cincinnati, OH
05.2006 - 01.2009
- Managed the store and made sure all products were stocked and properly set up
- Provided satisfactory customer service, meanwhile establishing client relationships and high retention
- Handled cash during customer transactions, and calculated nightly store deposits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Skills
- Scheduling
- Problem Solving
- SAP
- Reporting
- Complaint Resolution
- De-Escalation Techniques
- Typing Speed
- Critical thinking skills
- Coordination
- Microsoft Office Suite
- Staff training
- Stock management
- Order Fulfillment
- Computer Proficiency
Timeline
Customer Service Representative Agent
Emery Oleochemicals
03.2022 - Current
Customer Service Representative
Divisions Maintenance Group
12.2019 - 03.2022
General Manager
Yagoot
07.2014 - 06.2018
Overnight Merchandise Stocker (Seasonal)
Toys R Us
09.2009 - 10.2011
General Manager
The Station
05.2006 - 01.2009