Ashton Warnke
Saint Augustine
Summary
Dynamic professional with a proven track record at OptumRX Specialty, enhancing claims processing efficiency through standardized procedures and proactive provider relations. Skilled in data entry and compassionate communication, I excel in fostering collaboration and ensuring compliance, contributing to increased provider retention and client satisfaction.
Overview
7
7
years of professional experience
Work History
Intake Specialist
Kabafusion
09.2023 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
Senior Provider Relations Advocate
OptumRX Specialty
03.2018 - 08.2023
- Improved claims processing efficiency by implementing standardized procedures and providing ongoing training to providers.
- Ensured compliance with industry regulations by monitoring changes in legislation and updating policies accordingly.
- Increased provider retention rates by establishing strong relationships and addressing issues proactively.
- Acted as a liaison between the company and providers, maintaining open channels of communication to ensure smooth collaboration.
Education
Bachelor of Science - Biology
Central Texas College
Killeen, TX08-2026
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Conflict mediation
- Records management
- Eligibility review
- Claims processing
- Client intake
- Charting and clinical documentation
- Confidentiality
- Multi-line phone operations
Timeline
Intake Specialist
Kabafusion
09.2023 - Current
Senior Provider Relations Advocate
OptumRX Specialty
03.2018 - 08.2023
Bachelor of Science - Biology
Central Texas College
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