Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Fitzgerald

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

  • Demonstrates independent work initiative, sound judgment, and attention to detail.
  • Shows sound judgment and good decision-making when dealing with problems.
  • Strong written and verbal communication skills.
  • Microsoft Office Applications - MS Word, MS Excel, MS PowerPoint; Typing Speed - 45 - 60 WPM

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Teleperformance
10.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Preschool Teacher

Firehouse Kids Daycare
12.2021 - 07.2022
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Caregiver

Family Members
11.2015 - 12.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Custodian

Life School Red Oak
08.2013 - 11.2015
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.

Account Specialist

Capio Partners
01.2013 - 03.2013
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Completed routine and complex account updates to resolve problems.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.

Education

Navarro Community College
Waxahachie, TX
05.2018

High School Diploma -

Waxahachie High School
Waxahachie, TX
05.2012

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Microsoft Outlook

Timeline

Customer Service Representative

Teleperformance
10.2023 - Current

Preschool Teacher

Firehouse Kids Daycare
12.2021 - 07.2022

Caregiver

Family Members
11.2015 - 12.2021

Custodian

Life School Red Oak
08.2013 - 11.2015

Account Specialist

Capio Partners
01.2013 - 03.2013

Navarro Community College

High School Diploma -

Waxahachie High School

Similar Profiles

CREATE PROFILE
Katelyn Fitzgerald