Ashton Westbrook
Lanett,AL
Summary
Customer-focused healthcare professional with 3+ years of experience in a fast-paced pediatric medical office. Skilled in de-escalation, multitasking, and maintaining safety standards while delivering compassionate service to patients and families. Known for remaining calm under pressure and collaborating effectively with team members. Seeking to leverage strong communication and safety awareness skills as a Flight Attendant.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Pediatric Associates of LaGrange
2023.01 - Current
- Processed patient registrations and insurance verifications for accurate record-keeping.
- Assisted in maintaining electronic health records to ensure data accuracy and compliance.
- Coordinated referrals and follow-up appointments to enhance patient care continuity.
- Collaborated with healthcare providers to streamline operations and support clinical teams effectively.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- De-escalated concerns from anxious or upset parents while maintaining professionalism and empathy
- Assisted medical staff during urgent situations requiring calm communication and quick decision-making
Education
Associate of Science - Science
Southern Union State Community College
Wadley, AL08.2022
High School Diploma -
Springwood School
Lanett, AL05.2020
Skills
- Customer Service Excellence
- Conflict Resolution & De-escalation
- Emergency Response Support
- Team Collaboration
- Multitasking in High-Pressure Environments
- Clear Verbal Communication
- Safety & Compliance Awareness
- Time Management
Certification
CPR Certified
Timeline
Medical Receptionist
Pediatric Associates of LaGrange
2023.01 - Current
Associate of Science - Science
Southern Union State Community College
High School Diploma -
Springwood School