Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ashunti Riggins

Atlanta,USA

Summary

Reliable individual experienced in restaurant management and customer service. Proven track record of success in leading and motivating teams, enforcing policies and procedures, and delivering exceptional customer service. Expert in inventory management, staff training, and problem solving. Highly organized with excellent communication skills and a passion for creating an enjoyable customer experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

SHIFT MANAGER

Mcdonalds
Atlanta, GA
07.2022 - Current
  • Trained and supervised new staff members.
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
  • Addressed customer complaints and resolved conflicts.
  • Established and maintained positive and professional employee relationships.
  • Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently.

CUSTOMER SUPPORT SPECIALIST

Chime Solutions
Atlanta, GA
02.2020 - 07.2022
  • Efficiently identified customer needs through active listening and questioning techniques.
  • Collaborated closely with other departments on issue resolution within established service level agreements.
  • Demonstrated excellent communication and interpersonal skills when interacting with customers in person, over the phone, or via email.

SHIFT LEADER

Mcdonalds
Atlanta, GA
04.2018 - 02.2020
  • Trained new employees in job duties, safety procedures, and company policies.
  • Managed store closing and opening procedures to ensure safety and security.
  • Assisted customers with inquiries, orders and complaints in a timely manner.
  • Held team members accountable during shift by effectively coaching to improve performance.

Education

Associate of Business Administration -

Archways
Atlanta, Georgia
04.2025 - 08.2025

Skills

  • Inventory Control
  • Cash Handling
  • Opening and closing procedures
  • Compliance understanding
  • Staff Training and Onboarding
  • Handling Customer Complaints
  • Customer service focus
  • Effective communication
  • Organizational skills

Certification

  • Shift Leadership Foundations Program 3.0
  • Leading with a Hospitality Mindset
  • Introduction to MOP Updates Powered by Ready on Arrival
  • SRW-Mitigating Workplace Violence (Franchisee)

References

VERSHONDA DORSEY, Mcdonalds, Supervisor, (706) 228-8073, vershonda.dorsey@us.stores.mcd.com

Timeline

Associate of Business Administration -

Archways
04.2025 - 08.2025

SHIFT MANAGER

Mcdonalds
07.2022 - Current

CUSTOMER SUPPORT SPECIALIST

Chime Solutions
02.2020 - 07.2022

SHIFT LEADER

Mcdonalds
04.2018 - 02.2020
Ashunti Riggins