Ashuza Masirika
Graybar Electric Company
Aurora,CO
1
Language
1
Certification
6
years of professional experience
Experienced client service professional with 5+ years in customer support, account servicing, and issue resolution. Known for active listening, accuracy, and professional follow-up that supports strong client relationships and high-quality service.
Work History
Customer Service Representative
1 Year 1 Month- Oversaw customer-facing service delivery to ensure consistent, high-quality customer experience outcomes.
- Coordinated customer call and written correspondence workflows, delivering timely professional follow-up for all reported customer issues.
- Took active responsibility for selling Graybar goods and services on inbound calls.
- Owned product selection process and provided application guidance to support accurate product matching.
- Oversaw customer service request process coverage for order entry, pricing, expediting, billing, order maintenance, credit processing, and claim administration.
Client Relationship Specialist
5 Years 2 Months- Deliver a welcoming, inclusive client experience by understanding needs and resolving requests with accuracy and care.
- Supported daily branch operations through accurate account servicing, thorough documentation, and timely follow-up.
- Communicated effectively with clients and colleagues by adapting to diverse styles and specific needs.
- Use active listening to understand priorities and escalate issues when needed.
- Support daily branch operations, including account servicing, documentation, and follow-up with strong attention to detail.
- Partnered with team members to enhance client engagement and ensure operational excellence.
- Partner with team members to drive client engagement and operational excellence.
- Managed client inquiries and account maintenance requests with accuracy and professionalism.
Education
Associate of Science - Social Sciences Education
Skills
Customer service
Data entry
Crisis Management
First Aid & Safety Proficiency
Conflict Resolution
First aid certification
Attention to Detail
Multilingual Communication
Language Abilities
Account management
Certification
CPR & First AID
QMAP
Languages
English
Full Professional
Timeline
Customer Service Representative
Graybar Electric Company
09.2025 - 10.2026Read More
Client Relationship Specialist
Charles Schwab
06.2020 - 08.2025Read More
Community College of Denver
Associate of Science from Social Sciences Education
Read More