Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Asia Bobbitt

Paterson,NJ

Summary

Experienced customer service professional with 10 years in high-volume hospitality and retail. Expertise in front desk operations, guest relations, and team communication. Specializes in multitasking, resolving inquiries, and ensuring operational efficiency through effective use of POS systems and cash handling.

Overview

1
1
Certification
10
10
years of professional experience

Work History

Front Desk Agent & Room Attendant

Marriott Hotel
New York, New York
10.2018 - 06.2024
  • Greeted guests warmly and assisted with check-in and check-out procedures.
  • Managed guest inquiries and resolved concerns promptly and professionally.
  • Coordinated room assignments and maintained accurate reservation records.

Guest Service Associate / Housekeeping Specialist

Sharaton Hotel
Teaneck, New Jersey
12.2016 - 08.2019

Provided exceptional customer service to enhance guest satisfaction.

  • Assisted guests with check-in and check-out processes efficiently.
  • Resolved guest inquiries and complaints promptly and professionally.
  • Maintained clean, safe, and comfortable guest accommodations according to brand standards across a 3-year tenure. Assisted with front desk inquiries during peak hours, handling telephone calls and providing local area directions and recommendations. Monitored supply inventories and ensured prompt restock of guest essentials across floor units.

Team Member/Cashier

Whole Foods Market Inc
Ridgewood, NJ
12.2015 - 06.2016

Delivered high-quality customer service in a busy store layout, assisting shoppers with product recommendations and general inquiries. Processed transactions accurately at the registers, managed register drawers, and maintained clean display stations

  • Assisted customers with product selection and inquiries in a friendly manner.
  • Maintained cleanliness and organization of store displays and shelves.
  • Worked closely with team members to streamline store operations and improve workflow.

Team Member

Dunkin’ Donuts
Willowbrook, NJ
02.2014 - 11.2014
  • Prepared food and beverage orders quickly and accurately while managing continuous foot traffic in a high-volume mall location. Maintained a clean work environment and adhered strictly to health and safety regulations
  • Prepared and served coffee and baked goods to customers efficiently.
  • Ensured cleanliness and organization of workstations and dining areas to create a welcoming environment for guests.
  • Operated cash register, processed transactions, and handled payments accurately.

Education

Eastside High School
Paterson, NJ

Skills

  • Customer service
  • Guest transportation
  • Schedule management
  • Retail sales
  • Cash Register

Certification

  • Driver License

Timeline

Front Desk Agent & Room Attendant

Marriott Hotel
10.2018 - 06.2024

Guest Service Associate / Housekeeping Specialist

Sharaton Hotel
12.2016 - 08.2019

Team Member/Cashier

Whole Foods Market Inc
12.2015 - 06.2016

Team Member

Dunkin’ Donuts
02.2014 - 11.2014

Eastside High School
Asia Bobbitt