Microsoft excel & word
Asia Brasfield
Apopka,FL
Summary
Dedicated Patient Care Coordinator successful at care determinations, interdisciplinary coordination and team leadership. Strategic planner and analytical problem solver with 6 years patient healthcare environments. Excellent knowledge of care options, financial impacts and insurance.
Overview
10
10
years of professional experience
Work History
Patient Care Advocate
Walgreens
03.2019 - Current
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Resolved problems with communication and billing to foster seamless services.
- Coordinated referrals to specialists, facilitating seamless continuity of care for patients with complex needs.
- Connected patients with available community and charitable resources.
Patient Care Coordinator
Walmart
05.2014 - 02.2019
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Education
Bachelor of Science - Health Administration
Southern New Hampshire University
Hooksett, NH06.2026
Skills
- Multitasking ability
- Patient Care
- First aid and safety
- Organizational Skills
- HIPAA Compliance
- Verbal and written communication
- Claims Processing
- Insurance Verification
- Insurance Billing
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Outlook
Scriptmed
Timeline
Patient Care Advocate
Walgreens
03.2019 - Current
Patient Care Coordinator
Walmart
05.2014 - 02.2019
Bachelor of Science - Health Administration
Southern New Hampshire University