Asia Briana
Gilbert,AZ
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
TEKsystems
Tempe, Arizona
04.2023 - 12.2024
- Resolved customer complaints promptly and efficiently.
- Mentored junior team members and managed employee relationships.
- Surpassed sales goals through implementation of successful marketing strategies.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Sales Representative
T-Mobile
Tempe, AZ
01.2022 - 03.2023
- Identified opportunities for cross-selling additional products and services.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed market research to identify potential sales opportunities.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Reviewed monthly performance against targets set by management team.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Gilbert High School
Gilbert, AZ05-2022
Skills
- Typing proficiency
- Punctuality and reliability
- Retail store support
- Multi-task management
- Microsoft Office Suite
- Call center experience
- Microsoft outlook
- Problem resolution
- Relationship building
Timeline
Customer Service Representative
TEKsystems
04.2023 - 12.2024
Sales Representative
T-Mobile
01.2022 - 03.2023
High School Diploma -
Gilbert High School