Asia Brown
Los Angeles,CA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
Csc Staffing
Event Staffing
Los Angeles, CA
10.2023 - 01.2025
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Maintained high levels of alertness throughout shifts.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Identified potential security risks and recommended corrective actions.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained order during special events such as concerts and conferences.
- Searched bags manually to identify prohibited items and contraband.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Supervisor
K-Mart Store
Inglewood, CA
03.2020 - 05.2023
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Created new strategies for improving customer service standards within the organization.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Monitored operations and reviewed records and metrics to understand company performance.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Warehouse General Laborer
Staffing Solutions
Carson, CA
07.2017 - 02.2019
- Communicated effectively with team members regarding job progress updates regularly.
- Collaborated with colleagues to ensure that all tasks were completed efficiently.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Labeled packages correctly before they were shipped out to customers.
- Transported stock, freight, and materials to production and storage areas using equipment.
- Assisted in loading outgoing shipments onto delivery trucks utilizing proper packing techniques.
- Reported any damaged or defective items to supervisors immediately.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
Education
Medical Assistance -
UEI College
Gardena, CA07-2021
Maxine Waters
Los Angeles, CA05-2018
Skills
- Microsoft Word
- Analytical thinking
- Remote office availability
- Good Telephone Etiquette
- Planning
- Recordkeeping
- Training & Development
- Problem-solving
- Flexible and adaptable
- Time management
- Analytical
- Self-Directed
- Written communication
- Customer service
- Microsoft office
- Workflow management
- Attention to detail
- Business administration
- Safety protocols
- Decision-making
- Coaching and mentoring
Timeline
Csc Staffing
Event Staffing
10.2023 - 01.2025
Supervisor
K-Mart Store
03.2020 - 05.2023
Warehouse General Laborer
Staffing Solutions
07.2017 - 02.2019
Medical Assistance -
UEI College
Maxine Waters
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