Asia Brown
Academy Sports and Outdoors
Port Arthur
2
years of professional experience
Customer Service Chat Expert delivers real-time support across live chat, email, and messaging platforms. Handles customer questions across 15–25 chats per day, documents interactions in CRM systems, and escalates complex issues with clear, professional communication. Keeps multiple conversations moving while protecting accuracy and customer satisfaction.
Work History
Customer Service Chat Expert
2 Years 4 Months- Provided real-time customer support through live chat, email, and telephone.
- Responded to customer questions and concerns while providing timely and effective solutions.
- Documented customer interactions, feedback, and resolutions in CRM systems.
- Escalated complex issues to the appropriate departments for additional assistance.
- Assisted with maintaining chat scripts and knowledge-base information.
- Maintained professionalism and accuracy while handling multiple customer conversations.
- July 2024 – November 2026
Customer Service Cashier
2 Years 4 Months- Provided customer support and billing, services, and general concerns.
- Managed a high volume of customer inquiries while maintaining accurate and professional communication.
- Followed company policies and procedures to provide customers with accurate information.
- Documented customer interactions and follow-up actions.
- Worked with team members to resolve customer concerns and improve the overall customer experience.
- Maintained detailed records to track customer issues and resolutions.
Education
Diploma - English Education
Skills
Customer service
Live chat & email support
Technical support
Customer escalation handling
Customer resolution
Data entry & record keeping
CRM systems
Microsoft Office 365
Computer literacy
Salesforce & Zendesk
ADDITIONAL QUALIFICATIONS
- Comfortable working independently in a remote environment
- Strong attention to detail
- Reliable and organized
- Fast learner with the ability to learn new software and systems
- Professional written communication
- Able to manage multiple tasks and priorities
Timeline
Customer Service Cashier
Academy Sports and Outdoors
08.2024 - 12.2026Read More
Customer Service Chat Expert
TTEC
07.2024 - 11.2026Read More
Memorial High School
Diploma from English Education
Read More