Asia Burke
New Orleans
Summary
Friendly, dependable, and customer-focused professional with 6+ years of experience in customer service, restaurant management, healthcare administration, and front desk operations. Experienced in cash handling, scheduling, team leadership, conflict resolution, and creating exceptional guest experiences in fast-paced environments. Known for staying organized under pressure, working collaboratively with teams, and providing outstanding service to every customer.
Overview
1
1
Certification
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Shift Manager
Henry’s Original Donuts
New Orleans
01.2026 - 05.2026
- Oversaw daily operations of donut production and customer service.
- Managed team schedules to ensure adequate staffing during peak hours.
- Trained new employees on food safety and customer service standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Monitored equipment functionality to ensure safe and efficient operations.
- Helped employees accomplish tasks during peak periods.
Patient Access Representative
Ascension DePaul Services
New Orleans
08.2024 - 06.2025
- Registered patients, ensuring accurate demographic and insurance data to facilitate smooth process.
- Verified insurance coverage and obtained authorizations, reducing claim denials by 15%.
- Scheduled and coordinated patient appointments, optimizing provider schedules.
- Educated patients on billing processes and payment options to enhance understanding of financial responsibilities.
- Coordinated referrals and pre-registration for procedures, maintaining accurate EMR documentation.
- Educated patients on billing processes, payment options, and financial responsibilities.
- Supported revenue cycle management by accurately capturing charges and resolving claim issues.
- Maintained compliance with HIPAA regulations and confidentiality standards.
Store Manager
Adrian's Bakery
New Orleans
08.2023 - 05.2024
- Oversaw daily operations, scheduling, and staff accountability to ensure smooth workflow.
- Managed cash handling, key control, and inventory ordering to maintain accurate financial records.
- Resolved customer complaints promptly and professionally, enhancing customer satisfaction.
- Streamlined processes to improve operational efficiency. by implementing streamlined order processes for custom cakes.
Field Manager
Express Employment Professionals
New Orleans
05.2023 - 07.2023
- Collected market data and provided client service during business site visits to enhance client relationships.
- Delivered customer support while promoting company services, contributing to client satisfaction.
- Utilized cloud-based systems for data management and reporting to streamline processes.
Store Manager
TitleMax (TMX Finance)
Douglasville
01.2023 - 05.2023
- Handled client accounts to maintain financial integrity., Executed recovery processes to restore financial balance., and branch performance.
- Oversaw cash management and vault security, ensuring accuracy in daily deposits.
- Supported employee management by coordinating schedules and training., Coordinated employee scheduling to optimize branch operations., and training.
- Managed accounts, recovery processes, and branch performance.
Assistant Manager
PJ'S Coffee of New Orleans
New Orleans
06.2022 - 12.2022
- Supervised staff to deliver consistent excellent customer service, enhancing customer satisfaction.
- Ordered and tracked inventory while maintaining proper food storage and safety standards.
- Coordinated maintenance of kitchen equipment and appliances to ensure operational efficiency.
Education
Dental Assisting Certificate (In Progress) - Dental Assistant
Blue Cliff College
New Orleans, LA 04.2026 - 07.2026
High School Diploma -
Warren Easton Senior High School
New Orleans, LA 08.2013 - 05.2017
Skills
- Scheduling & Front Desk Operations
- Customer Service & Client Relations
- Patient Access & Healthcare Administration
- Data Entry & Record Management
- Insurance Verification & Billing Support
- Cash Handling & Inventory Control
- Microsoft Office Suite (Word, Excel, PowerPoint)
Certification
- CPR Certification, 09/01/19, Present
- First Aid Certification, 09/01/19, Present
- BLS Certification, 09/01/19, Present
- Microsoft Office Specialist, 05/01/17, Present
Languages
Spanish, Intermediate
Personal Information
- Willing To Relocate: 1
- Authorized To Work: 1
Timeline
Dental Assisting Certificate (In Progress) - Dental Assistant
Blue Cliff College
04.2026 - 07.2026
Shift Manager
Henry’s Original Donuts
01.2026 - 05.2026
Patient Access Representative
Ascension DePaul Services
08.2024 - 06.2025
Store Manager
Adrian's Bakery
08.2023 - 05.2024
Field Manager
Express Employment Professionals
05.2023 - 07.2023
Store Manager
TitleMax (TMX Finance)
01.2023 - 05.2023
Assistant Manager
PJ'S Coffee of New Orleans
06.2022 - 12.2022
High School Diploma -
Warren Easton Senior High School
08.2013 - 05.2017