Asia Caruthers
Splendora,TX
Summary
Dedicated client support specialist with experience in high-volume environments, delivering exceptional service and resolving complex issues. Expertise in account services and connecting customers to tailored financial solutions while ensuring compliance. Strong communicator focused on building relationships that foster customer financial success.
Overview
6
6
years of professional experience
Work History
988 Crisis Intervention Specialist
The Trevor Project
10.2022 - 07.2025
- Provided crisis counseling services via telephone or online chat platforms.
- Facilitated abuse reporting and crisis interventions to enhance client safety and support.
- Established trust and created a safe space for youth to discuss sexuality, mental health, and suicidal ideations.
- Supported mission to end youth suicide by fostering inclusivity among youth and colleagues.
- Collaborated with other healthcare providers such as psychiatrists, psychologists, social workers, and primary care physicians to ensure comprehensive care for clients.
- Documented client interactions and crisis interventions to ensure continuity of care.
- Contact: Raquel Willis - (612) 357-4250 Or Jessica Wix (615) 282-8964
Customer Success Specialist 2
Wells Fargo
06.2019 - 10.2022
- Resolved customer inquiries via phone, addressing routine and moderately complex issues with a friendly and courteous approach.
- Delivered exceptional customer experience by consistently following work guidelines, policies, and regulations.
- Trained and supported new hires through peer coaching and mentoring, facilitating smoother onboarding and integration into team.
Field Expert
Enjoy Technology
12.2019 - 09.2021
- Acquired in-depth knowledge of new technology products and services to enhance interactions and address customer needs effectively.
- Delivered exceptional customer service, achieving performance and sales targets through proactive engagement.
- Demonstrated customer care by pre-planning visits and communicating via phone, text, or in person to set clear goals and expectations for customer experience.
Education
Business Administration -
Palo Alto College
San Antonio, TX06-2016
Business Administration -
Prairie View A&M University
Prairie View, TX06-2016
High School Graduated -
Karen Wagner Highschool
San Antonio, TX06-2013
Skills
- Microsoft Office Applications
- Slack
- Salesforce
- Multitasking
- Case Management
- Live Chat Support
- Healthcare Customer Service
- HIPAA Compliance Awareness
- CRM Systems
- Crisis Prevention
- Interpersonal Communication
- Communication
- Data Analyst
- Administration
- Intellectual
- Case Notes
- Time Management
- Social work
- Counseling
Affiliations
- Member, Small Business Association (2008 - present)
Accomplishments
- Employee of the Month, 02/25
- Perfect QA, 03/25
Hobbies and Interests
- Volunteer Work
- Writing
- Language Learning
- Art & Music
- STEM
Languages
English, Full Professional Proficiency
Timeline
988 Crisis Intervention Specialist
The Trevor Project
10.2022 - 07.2025
Field Expert
Enjoy Technology
12.2019 - 09.2021
Customer Success Specialist 2
Wells Fargo
06.2019 - 10.2022
Business Administration -
Palo Alto College
Business Administration -
Prairie View A&M University
High School Graduated -
Karen Wagner Highschool