Asia Cowell
Greenville,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
HGS - Hinduja Global Solutions
10.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
paramount
07.2021 - 09.2022
- Duke energy- took payments, assisted customers with billing inquires, sent emails, created tickets.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Customer Service Representative/Technical Support
Convergys
06.2017 - 10.2019
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted available products and services to customers during service, account management, and order calls.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate - nursing
Edgecombe Community College
Tarboro, NC06.2025
high school diploma - general
South Central High School
Winterville, NC06.2016
Skills
- Communications (5 years)
- Customer Service
- Customer Care
- Customer Support
- CSR
- Microsoft Windows
- Assessments
- Customer Focus & Orientation — Highly Proficient
- Responding to customer situations with sensitivity
- Customer Service Fit — Highly Proficient
- Assesses personality traits that result in high-quality customer service
- Work style: Reliability — Proficient
- Tendency to be dependable and come to work
- Development in any professional field
Timeline
Customer Service Representative
HGS - Hinduja Global Solutions
10.2022 - 08.2023
Customer Service Representative
paramount
07.2021 - 09.2022
Customer Service Representative/Technical Support
Convergys
06.2017 - 10.2019
Associate - nursing
Edgecombe Community College
high school diploma - general
South Central High School