Asia Cowell
Greenville,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
HGS - Hinduja Global Solutions
10.2022 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
paramount
07.2021 - 09.2022
- Duke energy- took payments, assisted customers with billing inquires, sent emails, created tickets.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Customer Service Representative/Technical Support
Convergys
06.2017 - 10.2019
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted available products and services to customers during service, account management, and order calls.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate - nursing
Edgecombe Community College
Tarboro, NC06.2025
high school diploma - general
South Central High School
Winterville, NC06.2016
Skills
- Communications (5 years)
- Customer Service
- Customer Care
- Customer Support
- CSR
- Microsoft Windows
- Assessments
- Customer Focus & Orientation — Highly Proficient
- Responding to customer situations with sensitivity
- Customer Service Fit — Highly Proficient
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Representative
HGS - Hinduja Global Solutions
10.2022 - 11.2023
Customer Service Representative
paramount
07.2021 - 09.2022
Customer Service Representative/Technical Support
Convergys
06.2017 - 10.2019
Associate - nursing
Edgecombe Community College
high school diploma - general
South Central High School