Asia Davenport
Pearland,TX
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Intake Clerk
Harris County District Clerk
Houston, TX
03.2023 - 07.2024
- Assessed client needs to develop appropriate service plans.
- Answered inquiries from clients regarding available services, program requirements, and other related topics.
- Answered phone calls from members of the public regarding inquiries about upcoming hearings or trials.
- Provided administrative support to the court staff by preparing and filing legal documents.
- Collaborated with other departments within the courthouse to ensure efficient operation.
Customer Support Specialist
Centerpoint Energy Inc
Houston, TX
10.2021 - 01.2023
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Delivery Specialist/Team Leader
Amazon
Houston, TX
08.2017 - 10.2021
- Managed daily delivery operations to ensure timely and accurate deliveries of goods.
- Developed relationships with key stakeholders across departments to streamline workflow processes.
- Handled escalated situations involving driver disputes or other urgent matters promptly.
- Responded quickly to any changes or unexpected delays during deliveries.
- Provided training on proper handling procedures for new employees in the department.
Education
Associate of Arts - Social Behavior And Sciences
Houston Community College
Houston, TX05-2013
High School Diploma -
L.V Hightower High School
Fresno, TX06-2009
Some College (No Degree) - Marketing
Los Angeles Film School - Hollywood
Los Angeles, CASkills
- Records Management
- Customer Service
- Collaboration and Teamwork
- Relationship Building
- Microsoft Office Suite/ Google Suite/ IOS
- De Escalation Tactics
- Employee Training
Timeline
Intake Clerk
Harris County District Clerk
03.2023 - 07.2024
Customer Support Specialist
Centerpoint Energy Inc
10.2021 - 01.2023
Delivery Specialist/Team Leader
Amazon
08.2017 - 10.2021
Associate of Arts - Social Behavior And Sciences
Houston Community College
High School Diploma -
L.V Hightower High School
Some College (No Degree) - Marketing
Los Angeles Film School - Hollywood
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