Summary
Overview
Work History
Education
Skills
Timeline
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Asia Davenport

Pearland,TX

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Intake Clerk

Harris County District Clerk
Houston, TX
03.2023 - 07.2024
  • Assessed client needs to develop appropriate service plans.
  • Answered inquiries from clients regarding available services, program requirements, and other related topics.
  • Answered phone calls from members of the public regarding inquiries about upcoming hearings or trials.
  • Provided administrative support to the court staff by preparing and filing legal documents.
  • Collaborated with other departments within the courthouse to ensure efficient operation.

Customer Support Specialist

Centerpoint Energy Inc
Houston, TX
10.2021 - 01.2023
  • Researched complex issues raised by customers, identified solutions, and provided timely responses.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.

Delivery Specialist/Team Leader

Amazon
Houston, TX
08.2017 - 10.2021
  • Managed daily delivery operations to ensure timely and accurate deliveries of goods.
  • Developed relationships with key stakeholders across departments to streamline workflow processes.
  • Handled escalated situations involving driver disputes or other urgent matters promptly.
  • Responded quickly to any changes or unexpected delays during deliveries.
  • Provided training on proper handling procedures for new employees in the department.

Education

Associate of Arts - Social Behavior And Sciences

Houston Community College
Houston, TX
05-2013

High School Diploma -

L.V Hightower High School
Fresno, TX
06-2009

Some College (No Degree) - Marketing

Los Angeles Film School - Hollywood
Los Angeles, CA

Skills

  • Records Management
  • Customer Service
  • Collaboration and Teamwork
  • Relationship Building
  • Microsoft Office Suite/ Google Suite/ IOS
  • De Escalation Tactics
  • Employee Training

Timeline

Intake Clerk

Harris County District Clerk
03.2023 - 07.2024

Customer Support Specialist

Centerpoint Energy Inc
10.2021 - 01.2023

Delivery Specialist/Team Leader

Amazon
08.2017 - 10.2021

Associate of Arts - Social Behavior And Sciences

Houston Community College

High School Diploma -

L.V Hightower High School

Some College (No Degree) - Marketing

Los Angeles Film School - Hollywood

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Asia Davenport