Asia Demeritte
Killeen,TX
Summary
Dedicated and self-motivated customer service professional with extensive experience in troubleshooting, problem resolution, and sales. Highly skilled in utilizing Microsoft Office Suite, including Excel, PowerPoint, and Word. Known for excellent interpersonal skills, teamwork, and a proactive approach to enhancing efficiency and learning new skills. Proven track record in providing superior customer service, managing and coaching teams, and driving customer loyalty and retention. Enthusiastic about leveraging product knowledge to create effective solutions and contribute to organizational success
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Alorica
Irvine, CA
11.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Representative
Teleperformance/Apple
Killeen, TX
04.2019 - 10.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Leasing Agent
StoneHill Apartments
Killeen, TX
04.2016 - 11.2016
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Lead Bank Teller
First National Bank Texas
Killeen, TX
02.2013 - 10.2015
- Developed strong rapport with clients by actively listening to their concerns and providing helpful solutions tailored to their needs.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Contributed to branch sales goals by cross-selling bank products and services during customer interactions.
- Supported branch operations by accurately balancing cash drawer and maintaining transaction records daily.
Education
Accounting
Jane Addams Busincess Career Center
Cleveland, OH06.2004
Skills
- Customer Service
- Customer Relationship Building
- Interpersonal Communication
- Product and Service Knowledge
- Troubleshooting and Problem Resolution
- Sales and Negotiation
- Administrative Support
Timeline
Customer Service Representative
Alorica
11.2021 - 12.2023
Sales Representative
Teleperformance/Apple
04.2019 - 10.2020
Leasing Agent
StoneHill Apartments
04.2016 - 11.2016
Lead Bank Teller
First National Bank Texas
02.2013 - 10.2015
Accounting
Jane Addams Busincess Career Center