Technical Support Representative
Spireon
05.2022 - 09.2023
Hi, I’m
Asia Girau
Phoenix,AZ
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Education
Jacksonville High SchoolJacksonville, NC
High School Diploma
06.2016
Availability
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Available
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Timeline
Unarmed Security Guard
Allied Universal Security Services
07.2021 - 05.2022
Lead Dispatcher
Mia Dulceria
04.2020 - 06.2021
Loan Processor
SettlementOne
08.2019 - 03.2020
Sales Representative
LifeLock
01.2018 - 08.2019
Front of House Manager
Mission BBQ
06.2014 - 01.2018
Jacksonville High School
High School Diploma
Skills
- Data Recovery
- Norton Antivirus Software
- Issue Troubleshooting
- Information Protection
- Systems Analysis
- Customer Success Management
- Facility Security
- Delegating Work
- Schedule Management
- Customer Service
Work History
Spireon
Technical Support Representative
05.2022 - 09.2023
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted new customers by walking them through their account which decreased inbound calls by 5%.
Allied Universal Security Services
Unarmed Security Guard
07.2021 - 05.2022
Job overview
- Responded quickly to incidents and assessed active situations for security concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Completed full building and grounds patrols to spot and investigate concerns.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
Mia Dulceria
Lead Dispatcher
04.2020 - 06.2021
Job overview
- Managed 4 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Went 425 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
SettlementOne
Loan Processor
08.2019 - 03.2020
Job overview
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers via telephone to answer questions, process transactions, and resolve issues.
- Collaborated with loan officers to develop strategies for managing loan application processing.
LifeLock
Sales Representative
01.2018 - 08.2019
Job overview
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Utilized CRM software to manage customer accounts and track performance metrics.
Mission BBQ
Front of House Manager
06.2014 - 01.2018
Job overview
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Overview
10
years of professional experience
Accomplishments
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Documented and resolved server latency by trouble shooting browsers directly. Expediting time expectation on resolution by over 50%.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 60+ calls per day, providing information and service to ensure customer satisfaction.
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