ASIA GRAY
Jackson,MS
Summary
Accomplished Customer Service Representative with a proven track record at Young Williams, enhancing customer loyalty through exceptional problem resolution and active listening. Skilled in Microsoft Excel and maintaining professionalism under pressure, I significantly improved customer satisfaction. Expert in training staff and managing high-stress situations, demonstrating superior complaint handling and critical thinking abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Young Williams
Clinton, MS
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Met customer call guidelines for service levels, handle time and productivity
- Followed up with customers about resolved issues to maintain high standards of customer service
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Cashier
Walmart
09.2016 - 01.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Processed customer orders and accurately handled payment transactions
- Met customer service goals and exceeded customer expectations.
Education
Associate of Science -
Holmes Community College
Goodman, MSSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Documentation
- Data Collection
- Staff Training
- Account updating
- Inbound and Outbound Calling
- Conflict Resolution
- Dispute Resolution
Timeline
Customer Service Representative
Young Williams
11.2022 - Current
Customer Service Cashier
Walmart
09.2016 - 01.2020
Associate of Science -
Holmes Community College