Asia Harden

Used ticketing systems to manage and process ob support actions and requests.

• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Evaluated emerging technologies for potential inclusion in organizational IT strategy, staying current with industry trends and best practices.
• Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
• Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.

• Built relationships and fostered effective communication with legal personnel to conduct practical investigations.
• Monitored confidential company data and mitigated hacking through network systems updates.
• Managed patch management procedures effectively, ensuring timely updates to mitigate vulnerabilities in the organization''s systems.
• Reduced cyber risks by conducting regular vulnerability assessments and penetration tests.
• Conducted security audits to identify vulnerabilities.
• Performed risk analyses to identify appropriate security countermeasures.
• Actively works with responsible parties within each step of the Risk Management Framework (RMF) to ensure maintain and Authority to Operate (ATO)
• Developed, updated, and/or reviewed RMF documentation to include Security Plan, Implementation Plans, Plans of Action and Milestones (POA&Ms) and Risk Assessment Reports (RAR)

• Assembled refueling systems and equipment and performed quality assurance.
• Inspected equipment, performed basic repairs and conducted scheduled maintenance actions.
• Maintained accurate records of petroleum transactions, tracking volumes received, distributed, and consumed for financial reporting purposes.
• Developed comprehensive contingency plans to address potential disruptions in the supply chain, minimizing risks and downtime.
• Ensured timely delivery of petroleum supplies to various locations, maintaining strong relationships with transportation providers.
• Optimized inventory levels by analyzing demand trends, forecasting future needs, and adjusting purchasing strategies accordingly.
• Tested fuel products and handled hazardous materials.
• Provided technical support during equipment maintenance operations at fueling stations and storage facilities.