Asia Hyman
Atlanta,GA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proactive Patient Access Representative recognized for maintaining confidentiality and delivering exceptional customer service. Known for calm professionalism under pressure, facilitating effective communication, and enhancing team productivity through collaboration.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Emory Healthcare
Atlanta, GA
02.2024 - Current
- Verified insurance coverage for services provided by the facility.
- Assisted with scheduling outpatient appointments.
- Ensured accuracy of all data entered into computer system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Facilitated communication between patients, staff members, and third party payers.
Operations Associate
Dashmark
Atlanta, GA
11.2023 - 05.2026
- I help pick and prepare customer orders as they come in. I carefully pack orders to make sure everything is correct and ready for pickup. When Dashers arrive, I confirm which order they are picking up before handing it out. I also help keep the work area organized and make sure orders are completed quickly and accurately.
Dhs customer service representative
Focus people
Atlanta, Ga
03.2023 - 02.2024
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Maintained updated knowledge through continuing education and advanced training.
Team Lead
Walmart
Atlanta, GA
01.2018 - 02.2020
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Collaborated with management team to implement new work procedures or policies.
- Offered training and support to keep team members motivated and working toward objectives.
Package Handler
UPS
Atlanta, GA
03.2016 - 12.2017
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Assisted in loading delivery trucks with prepared packages.
Education
Associate of Science -
Atlanta Technical College
Atlanta, GA05-2028
High School Diploma -
Westlake High School
Atlanta, GA08.2020
Skills
- Customer Service
- Verbal and Written Communication
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Problem-Solving Abilities
- Inbound and Outbound Calling
- Call Center Operations
- Computer Skills
- Complex Problem Solving
- Teamwork and Collaboration
- Data Entry
- Warehouse Safety
- Barcode scanning
- Order Picking
- Shipping and receiving
- Patient registration
- Confidentiality maintenance
- Appointment scheduling
- Team leadership
Timeline
Patient Access Representative
Emory Healthcare
02.2024 - Current
Operations Associate
Dashmark
11.2023 - 05.2026
Dhs customer service representative
Focus people
03.2023 - 02.2024
Team Lead
Walmart
01.2018 - 02.2020
Package Handler
UPS
03.2016 - 12.2017
High School Diploma -
Westlake High School
Associate of Science -
Atlanta Technical College