Asia Jackson
Savannah,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
BoomTown
Remote
03.2020 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Sales Representative
Jared
Savannah, GA
10.2017 - 03.2020
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Assisted call-in customers with questions and orders.
- Responded to emails to answer questions about products and services.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
Education
Diploma - Business And Sales Pathway
Judson High School
Converse, TX06.2015
Skills
- Customer Service
- Data Entry
- Call center experience
- Active Listening
- Critical Thinking
- Problem-solving abilities
Timeline
Customer Service Representative
BoomTown
03.2020 - 05.2024
Customer Sales Representative
Jared
10.2017 - 03.2020
Diploma - Business And Sales Pathway
Judson High School