Asia Jenkins
Gambrills,Maryland
Summary
Experienced Hostess/Server with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience.
Overview
8
8
years of professional experience
Work History
Hostess/Server
Longhorn Steakhouse
Salisbury, MD
03.2017 - 03.2020
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs. - Promoted desserts, appetizers and specialty drinks to optimize sales.
Prepared salads, appetizers and garnishes to assist kitchen staff. - Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleared table and bussed dishes to allow for quick setups. - Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Hostess/Server
Genghis Grill
Gambrills, Maryland
07.2012 - 01.2020
- Greeted guests and gathered information to seat groups or place on waitlist.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Stocked server areas with supplies before, during and after shifts.
Education
No Degree - Community Health Services
Salisbury University
Salisbury, MDHigh School Diploma -
Arundel High School
Gambrills, MD05.2014
Skills
- Dining customer service
- Table Bussing
- Friendly, positive attitude
- Time management
- Guest service
- Food running
- Customer seating
- Point of Sale (POS) system operations
- Courteous Phone Demeanor
Timeline
Hostess/Server
Longhorn Steakhouse
03.2017 - 03.2020
Hostess/Server
Genghis Grill
07.2012 - 01.2020
No Degree - Community Health Services
Salisbury University
High School Diploma -
Arundel High School