Summary
Overview
Work History
Education
Skills
Timeline
Generic

ASIA LEWIN

Riviera Beach

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Referral Coordination Specialist with robust experience in managing patient referrals and ensuring seamless transitions within healthcare systems. Proven ability to collaborate effectively with team members, adapt to changing needs, and drive successful outcomes. Strong skills in communication, organization, and problem-solving, consistently fostering trust and reliability. Valued for results-driven approach and exceptional interpersonal skills.

Overview

6
6
years of professional experience

Work History

Referral Coordinator

Conviva
09.2023 - Current
  • Scheduled appointments with specialists on behalf of clients.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.

Referral Coordinator

Mittleman Eye
11.2022 - 09.2023
  • Responded to patient inquiries to offer timely updates regarding referral status
  • Processed referral requests from patients, doctors and other health care professionals
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate
  • Called insurance companies to get precertification and other benefits information on behalf of patients
  • Assisted with completion of referral forms and verified data accuracy and completion
  • Scheduled appointments with specialists on behalf of clients

Customer Service/Referral Coordinator

OBGYN Specialist Of The Palm Beaches
02.2022 - 11.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Responded to customer calls and emails to answer questions about products and services
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Processed referral requests from patients, doctors and other health care professionals
  • Responded to patient inquiries to offer timely updates regarding referral status
  • Called insurance companies to get precertification and other benefits information on behalf of patients
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate

Sales Associate

Champs Sporting Goods
07.2018 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Helped customers locate products and checked store system for merchandise at other sites
  • Prepared merchandise for sales floor by pricing or tagging
  • Rotated stock and restocked shelves to maintain product availability and store appearance
  • Managed returns, exchanges and refunds in accordance with store policy

Education

Associate of Science - Cosmetology

Empire Beauty School
West Palm Beach, FL
02.2022

High School Diploma -

William T. Dwyer High School
West Palm Beach, FL
05.2020

Skills

  • Retail Sales
  • Customer Service
  • Order Fulfillment
  • Written and Oral Communications
  • Documenting Calls
  • Stocking and Replenishing
  • Quality Assurance Controls
  • File and Records Monitoring
  • Organizational Skills
  • Referral Tracking

Timeline

Referral Coordinator

Conviva
09.2023 - Current

Referral Coordinator

Mittleman Eye
11.2022 - 09.2023

Customer Service/Referral Coordinator

OBGYN Specialist Of The Palm Beaches
02.2022 - 11.2022

Sales Associate

Champs Sporting Goods
07.2018 - 02.2022

High School Diploma -

William T. Dwyer High School

Associate of Science - Cosmetology

Empire Beauty School
ASIA LEWIN