
Dynamic and results-driven customer service professional with over 8 years of experience in the hospitality industry, including hotels and restaurants. Proven ability to deliver exceptional service in fast-paced environments while maintaining a focus on customer satisfaction and team collaboration. I bring discipline, resilience, and a commitment to excellence. Skilled in conflict resolution, effective communication, and building lasting relationships with diverse clientele. Eager to contribute my expertise in enhancing guest experiences and fostering a positive team atmosphere.
You are welcoming and accommodating with the ability to educate our patrons and guide their experience to create lasting memories. You have a desire to expand your knowledge of our offerings and be creative with your recommendations, using suggestive selling where appropriate.
The Night Auditor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Be a menu expert & nutritional resource for Guests with dietary needs. Be all in all the time and help fellow team members and management when needed. Take pride in working the cash register and the customer experience. Welcome all Guests with a warm, genuine smile. Offer food samples that Guests would like to try or food they have never tasted.
Greet and engage guests throughout the Attraction by sharing knowledge about The Coca-Cola Company, its products and history
Making our guests feel welcomed, informed, and included in the story, including and treating guests to memorable experiences
Provide necessary crowd control in and /or outside of assigned areas.
Must be able to evacuate guests in assigned areas and/or throughout the building in an emergency.
Greet and interact with arriving guest as they enter the restaurant.
Welcome guest into the establishment and seat them.
Assist Servers in upkeep of dining area.
Hospitality
Customer Service
Sales
Organization
Guest Services and Relations
Microsoft Office (Word, Outlook, Excel, PPT)
POS trained [Aloha]
Team Work
Food Preparation
Cashiering
Conflict Resolution
Auditing
Adaptability / Multitasking