Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asia Martin

Atlanta,GA

Summary

Dynamic and results-driven customer service professional with over 8 years of experience in the hospitality industry, including hotels and restaurants. Proven ability to deliver exceptional service in fast-paced environments while maintaining a focus on customer satisfaction and team collaboration. I bring discipline, resilience, and a commitment to excellence. Skilled in conflict resolution, effective communication, and building lasting relationships with diverse clientele. Eager to contribute my expertise in enhancing guest experiences and fostering a positive team atmosphere.

Overview

9
9
years of professional experience

Work History

Server/Bartender

Iron Hill Brewery/Cafe Intermezzo
Atlanta, GA
01.2023 - 10.2024

You are welcoming and accommodating with the ability to educate our patrons and guide their experience to create lasting memories. You have a desire to expand your knowledge of our offerings and be creative with your recommendations, using suggestive selling where appropriate.

Night Auditor/Manager

Hilton Hotels Corporation
Atlanta, , GA
06.2020 - 01.2023

The Night Auditor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Shift Leader

Zoe's Kitchen Inc.
Fayetteville , NC
02.2017 - 04.2019

Be a menu expert & nutritional resource for Guests with dietary needs. Be all in all the time and help fellow team members and management when needed. Take pride in working the cash register and the customer experience. Welcome all Guests with a warm, genuine smile. Offer food samples that Guests would like to try or food they have never tasted.

Guest Service Ambassador

World Of Coca Cola
Atlanta, GA
04.2016 - 09.2016

Greet and engage guests throughout the Attraction by sharing knowledge about The Coca-Cola Company, its products and history

Making our guests feel welcomed, informed, and included in the story, including and treating guests to memorable experiences

Provide necessary crowd control in and /or outside of assigned areas.

Must be able to evacuate guests in assigned areas and/or throughout the building in an emergency.

Restaurant Hostess

Ted’s Montana Grill
Atlanta, GA
09.2015 - 04.2016

Greet and interact with arriving guest as they enter the restaurant.

Welcome guest into the establishment and seat them.

Assist Servers in upkeep of dining area.

Education

High School Diploma -

Lithia Springs Comprehensive High School
Lithia Springs, GA

Esthetician - Skin Care

Health And Style Institute, LLC
Atlanta, GA

Skills

Hospitality

Customer Service

Sales

Organization

Guest Services and Relations

Microsoft Office (Word, Outlook, Excel, PPT)

POS trained [Aloha]

Team Work

Food Preparation

Cashiering

Conflict Resolution

Auditing

Adaptability / Multitasking

Timeline

Server/Bartender

Iron Hill Brewery/Cafe Intermezzo
01.2023 - 10.2024

Night Auditor/Manager

Hilton Hotels Corporation
06.2020 - 01.2023

Shift Leader

Zoe's Kitchen Inc.
02.2017 - 04.2019

Guest Service Ambassador

World Of Coca Cola
04.2016 - 09.2016

Restaurant Hostess

Ted’s Montana Grill
09.2015 - 04.2016

High School Diploma -

Lithia Springs Comprehensive High School

Esthetician - Skin Care

Health And Style Institute, LLC
Asia Martin