Asia Martin
Smyrna,GA
Summary
Dynamic customer service professional with over 8 years in hospitality, specializing in membership sales and retention. Demonstrates strong conflict resolution and communication skills while training teams to enhance guest experiences. Committed to fostering a positive atmosphere and building lasting relationships with diverse clientele.
Overview
10
10
years of professional experience
Work History
Membership Manager
Onelife Fitness - Perimeter
Dunwoody, Georgia
07.2025 - Current
- Managed membership sales and retention strategies for fitness center clientele.
- Trained and mentored staff on customer service best practices and membership procedures.
- Analyzed membership trends to optimize service offerings and address member needs.
- Maintained accurate records of memberships, payments, and member communications.
- Provided exceptional support to members regarding inquiries and concerns related to services.
- Collaborated with other departments on projects related to member engagement.
- Resolved any customer service issues that arose from existing members.
- Monitored member feedback to ensure satisfaction with services provided.
Membership Concierge / Front Desk
Lifetime Fitness
Atlanta, GA
12.2024 - Current
- Delivered high-touch guest services in a luxury fitness environment, creating welcoming and personalized experiences for members and visitors.
- Provided expert guidance on amenities and memberships while resolving inquiries with professionalism and discretion.
- Collaborated with cross-functional teams to ensure seamless check-ins, tours, and onboarding, enhancing overall guest satisfaction.
- Maintained upscale lobby presentation and supported promotional efforts to boost member engagement and retention.
Restaurant Hostess
Sun In My Belly
Atlanta, GA
10.2024 - Current
- Welcomed and seated guests promptly, ensuring a warm and friendly atmosphere.
- Managed reservations and waitlists efficiently, optimizing seating arrangements to maximize capacity.
- Communicated with servers and kitchen staff to coordinate service flow and enhance guest experiences.
- Monitored dining area for cleanliness and organization, maintaining a welcoming environment.
- Handled guest feedback and concerns promptly, resolving issues to ensure satisfaction.
Server/Bartender
Iron Hill Brewery/Cafe Intermezzo
Atlanta, GA
01.2023 - 10.2024
- Welcomed and accommodated guests, expertly educating patrons about offerings and guiding their experiences to create lasting memories.
- Demonstrated a strong desire to expand knowledge of menu items and creatively crafted recommendations, utilizing suggestive selling techniques to enhance guest satisfaction.
Night Auditor/Manager
Hilton Hotels Corporation
Atlanta, GA
06.2019 - 01.2023
- Conducted nightly audits of financial transactions, ensuring accuracy in accounting records and verifying all income and expenses.
- Managed check-ins and check-outs for late-night guests.
- Resolved guest inquiries and issues promptly during night shifts.
- Maintained security protocols and monitored hotel premises.
- Collaborated with front desk staff for seamless communication and service.
- Updated room status and inventory in the property management system.
- Provided attentive service to maximize room revenue and occupancy while preparing detailed reports for the next day.
Shift Leader
Zoe's Kitchen Inc.
Fayetteville, NC
02.2017 - 04.2019
- Served as a menu expert and nutritional resource for guests with dietary needs, ensuring informed dining choices.
- Collaborated with team members and management to provide exceptional support and enhance service.
- Managed the cash register with pride, focusing on delivering a positive customer experience.
- Welcomed guests with a warm, genuine smile, creating a friendly atmosphere.
- Offered food samples to encourage exploration of new flavors and menu items.
Guest Service Ambassador
World Of Coca Cola
Atlanta, GA
04.2016 - 09.2016
- Crafted memorable experiences that made guests feel welcomed and informed, fostering a positive environment.
- Engaged guests by sharing insights about Coca-Cola Company, enhancing their experience and connection with the brand.
- Managed crowd control in assigned areas to maintain guest safety and comfort.
- Facilitated emergency evacuations, ensuring the safety of guests throughout the attraction.
Education
High School Diploma -
Lithia Springs Comprehensive High School
Lithia Springs, GAEsthetician - Skin Care
Health And Style Institute, LLC
Atlanta, GASkills
- Membership sales
- Membership Analytics
- CRM
- Sales
- Guest relations
- Service optimization
- Member engagement
- Customer Service
- Hospitality
- Organization
- Team Work
- Cross-department teamwork
- Staff training
- Conflict resolution
- Microsoft Office
Timeline
Membership Manager
Onelife Fitness - Perimeter
07.2025 - Current
Membership Concierge / Front Desk
Lifetime Fitness
12.2024 - Current
Restaurant Hostess
Sun In My Belly
10.2024 - Current
Server/Bartender
Iron Hill Brewery/Cafe Intermezzo
01.2023 - 10.2024
Night Auditor/Manager
Hilton Hotels Corporation
06.2019 - 01.2023
Shift Leader
Zoe's Kitchen Inc.
02.2017 - 04.2019
Guest Service Ambassador
World Of Coca Cola
04.2016 - 09.2016
High School Diploma -
Lithia Springs Comprehensive High School
Esthetician - Skin Care
Health And Style Institute, LLC