Asia McClure
Marion
Summary
Dependable associate successful providing fast, high-quality customer service to guests in any work settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff and management.
Overview
8
8
years of professional experience
Work History
Server Shift Leader
Huey's
07.2018 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Event Staff Member
Great River Lodge
01.2016 - Current
- This is a seasonal job.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Oversaw event operations to keep running smoothly.
- Implemented event protocols to maintain safety and security of all attendees.
- Directed and supervised event staff volunteers to maintain seamless event operations.
- Collaborated with vendors to secure necessary event services and supplies.
- Ran concession stand by preparing food and serving drinks for patrons.
- Supervised lobbies and restrooms for cleanliness and safety standards.
- Restocked concession stands with popcorn, candy and other products.
Trucking Dispatcher
Sangar Cargo Security
06.2015 - 07.2017
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Updated vehicle logs, and cargo records with accuracy and efficiency.
Education
High School Diploma -
The Academies Of West Memphis Charter School
West Memphis, AR05.2006
Skills
- Performance Strategies
- Improvement Plans
- Workflow Coordination
- Food Preparation and Safety
Timeline
Server Shift Leader
Huey's
07.2018 - Current
Event Staff Member
Great River Lodge
01.2016 - Current
Trucking Dispatcher
Sangar Cargo Security
06.2015 - 07.2017
High School Diploma -
The Academies Of West Memphis Charter School
Similar Profiles
Lydia AveryLydia Avery
Server at Huey'sServer at Huey's
Candy I. BaileyCandy I. Bailey
Server at Huey'sServer at Huey's
Ellen AlexanderEllen Alexander
Server at Huey's RestaurantsServer at Huey's Restaurants