Asia Milton
Warner Robins,GA
Summary
Detail-oriented and highly organized professional with experience in data management, customer service, and administrative support. Proven ability to handle confidential information with discretion, make sound decisions under pressure, and effectively manage multiple priorities. Adept at working in fast-paced environments, including manufacturing and high-volume customer service settings. Strong proficiency in Microsoft Office Suite, excellent communication skills, and a proactive approach to problem-solving.
Overview
11
11
years of professional experience
Work History
Economic Support Specialist
Division Of Family And Children Services
02.2022 - Current
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Managed document scanning and database tasks, ensuring secure and accurate archiving of critical records.
- Executed high-volume data entry with attention to accuracy and deadlines.
Warehouse Associate
Frito Lay
04.2020 - 01.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Coordinator
Rescare Homecare
04.2017 - 04.2020
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Utilized office management software to record and track customer information.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Customer Service Representative
Geico
06.2014 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Effectively handled sensitive customer information with strict confidentiality.
Education
High School Diploma -
Perry Highschool
Perry, GA05-2014
Skills
- Customer service, and administrative support
- Caseload management
- Application processing
- Data Entry & Confidential Record Management
- Microsoft Office Suite (Word, Excel, PowerPoint, Access)
- Multi-tasking & Prioritization
- Problem-Solving & Decision-Making
- Strong Written & Verbal Communication
- Ability to Work Non-Standard Hours
- Adaptability in Fast-Paced Environments
- Attention to Detail & Organizational Skills
Timeline
Economic Support Specialist
Division Of Family And Children Services
02.2022 - Current
Warehouse Associate
Frito Lay
04.2020 - 01.2022
Coordinator
Rescare Homecare
04.2017 - 04.2020
Customer Service Representative
Geico
06.2014 - 04.2017
High School Diploma -
Perry Highschool
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