Tamara Peterson
Hampton,GA
Summary
Highly accomplished and dedicated economic support specialist with 15+ years of experience in customer service, account management, and technical support. Proficient in enhancing customer experiences and collaborating with team members to meet all goals and quotas.
Overview
10
10
years of professional experience
Work History
Economic Support Specialist
GA Department of Family and Children Services
- Current
- Address customer concerns by answering phone calls and providing solutions, increasing customer satisfaction by 99%
Customer Service Representative
Randstad
09.2022 - 04.2023
- Resolve customer complaints in a fair and timely manner
Temporary Employee Administrative Assistant
GA Department of Human Services
06.2022 - 09.2022
- Working with parents for the collection of data and the correct completion of Acknowledgment of Paternity
Customer Service Representative
Schindler Elevator Corporation
10.2021 - 04.2022
- Provide courteous and efficient service to external customers on a consistent basis.
Ambassador
Activus Connect
10.2020 - 02.2021
- Temporarily assisting customers with general information regarding the Economic Impact Payment guidelines and upcoming dates
Customer Service Representative
Chime Solutions
09.2019 - 10.2020
- Provides health insurance eligibility determination and application assistance
Customer Service Representative
VXI Global Solutions
12.2016 - 05.2019
- Review account and service histories to identify trends and issues
Nutrition Assistant
Clayton County Board of Education
08.2014 - 05.2015
- Direct activities of one or more workers who assist in preparing and serving meals
Education
Diploma - Medical Assisting
United Education Institute
Morrow, GA01.2008
Skills
- Customer service
- Account management
- Technical support
- Billing
- SAP
- Administrative Assistance
- Problem solving
- Verbal & Written Communication
Timeline
Customer Service Representative
Randstad
09.2022 - 04.2023
Temporary Employee Administrative Assistant
GA Department of Human Services
06.2022 - 09.2022
Customer Service Representative
Schindler Elevator Corporation
10.2021 - 04.2022
Ambassador
Activus Connect
10.2020 - 02.2021
Customer Service Representative
Chime Solutions
09.2019 - 10.2020
Customer Service Representative
VXI Global Solutions
12.2016 - 05.2019
Nutrition Assistant
Clayton County Board of Education
08.2014 - 05.2015
Economic Support Specialist
GA Department of Family and Children Services
- Current
Diploma - Medical Assisting
United Education Institute
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