India Brown
Stockbridge,GA
Summary
Knowledgeable government employee offering in-depth experience working with different types and levels of public assistance, as well as individual processes and requirements. Providing public assistance to individuals and families in need of support. Resourceful and positive team player with many years of related experience and excellent conflict management, planning, and problem-solving abilities. Self-directed and hardworking professional with strong communication, time management, and relationship-building skills.
Overview
11
11
years of professional experience
Work History
Economic Support Specialist
Division Of Family And Children Services
Atlanta, GA
10.2021 - Current
- Maintained case files, entered data into automated systems, and monitored client accounts.
- Conducted interviews with applicants to obtain necessary documentation and verify income levels.
- Processed applications, reviewed records, and determined appropriate benefits in accordance with applicable regulations.
- Helped individuals connect with program resources for further support and treatment assistance.
Customer Care Representative
Chime Solutions
Morrow, GA
02.2018 - 10.2021
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Contacted customers about potential service upgrades, new services and account changes.
- Provided accurate, valid, and complete information to customers.
Childcare Worker
KinderCare Learning Centers
Fayetteville, GA
05.2016 - 02.2018
- Read stories to children and taught them basic skills such as counting, ABCs, and colors.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Planned and implemented engaging activities to encourage creativity and expression.
- Recorded child behavior, food, and medication information for supervisors.
Donor Specialist
Goodwill Of North Ga
Fayetteville, GA
06.2014 - 05.2016
- Maintained accurate records of all donor contact information and donations received.
- Operated equipment and machinery according to safety guidelines.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Licensed Esthetician -
Georgia Career Institute
Conyers, GA02-2025
High School Diploma -
Jonesboro High School
Jonesboro, GA05-2013
Some College (No Degree) - Nursing Science
Atlanta Technical College
Atlanta, GASkills
- Customer service
- Caseload management
- Child development
- Adaptability and flexibility
- Excellent communication
- Time management
Timeline
Economic Support Specialist
Division Of Family And Children Services
10.2021 - Current
Customer Care Representative
Chime Solutions
02.2018 - 10.2021
Childcare Worker
KinderCare Learning Centers
05.2016 - 02.2018
Donor Specialist
Goodwill Of North Ga
06.2014 - 05.2016
Licensed Esthetician -
Georgia Career Institute
High School Diploma -
Jonesboro High School
Some College (No Degree) - Nursing Science
Atlanta Technical College
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