Asia Mock
Detroit,MI
Summary
Reliable, skilled and efficient team player dedicated to promoting a positive workspace, collaborative problem solving and maintaining outstanding customer support. As a self motivated and organized professional, I’m certain to be an excellent addition to the business.
Overview
11
11
years of professional experience
Work History
Supervisor
Momento Gelato And Cafe
08.2022 - 06.2023
- Provided strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues
- Track and report inventory; daily sales transactions
Customer Support Representative
Crowdrise
01.2017 - 05.2018
- Supported customers by addressing questions and resolving issues through phone and email.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Delivered exceptional customer service by developing and employing workarounds to solve problems quickly and effectively
Manager, Bartender, Server
The Beverly Hills Grille
08.2012 - 12.2016
- Accomplished multi-tasker
- Promoted positive, safe and professional environment for staff and guests.
- Resolved guest conflicts, actively listening to concerns and finding appropriate middle ground.
- Track and report daily sales transactions
Education
Bachelor of Social Work - Social Work
Wayne State University
Detroit, MI06.2026
Associate of Arts -
Henry Ford College
Dearborn, MI2011
High School Diploma -
Walled Lake Western High School
Commerce Township, MI06.2004
Skills
- Process Improvement
- Inventory Control
- Strategic Planning
- Operations Management
- Comfortable with Microsoft Suite, Mac iOs
Timeline
Supervisor
Momento Gelato And Cafe
08.2022 - 06.2023
Customer Support Representative
Crowdrise
01.2017 - 05.2018
Manager, Bartender, Server
The Beverly Hills Grille
08.2012 - 12.2016
Bachelor of Social Work - Social Work
Wayne State University
Associate of Arts -
Henry Ford College
High School Diploma -
Walled Lake Western High School